Summary
Overview
Work History
Education
Skills
Certification
Languages
Skill Summary
Timeline
Generic

Theresa Peeters

Claresholm,AB

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Office Administrator

Crazy Stitch
07.2023 - Current
  • Created online stores for clients who require loyalty program for their external customers
  • Inventory levels
  • Coordinating Company Events
  • Design Apparel Ordering Systems for sports teams across Alberta and British Columbia
  • In charge of company social media design and marketing
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Vendor communication and coordination
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Interacted with customers by phone, email, or in-person to provide information.

Driver II

Alberta Health Services
12.2022 - Current
  • Transportation of patients from the Claresholm Centre for Mental Health to and from appointments throughout Southern Alberta.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Health Care Aide

Home Based Client
01.2022 - 07.2023
  • As a part-time member of a home care team I was responsible for performing daily tasks for our client such as physical therapy exercises, respiratory exercises along with assisting with daily care matters.

Recreation Aide

Alberta Health Services
11.2021 - 07.2022
  • Increased community involvement in programs by promoting events through various communication channels.
  • Coordinated facility rentals for private events or group functions, ensuring a seamless booking experience for clients.
  • Assisted individuals with special needs, ensuring an inclusive environment for all participants.
  • Enhanced participant enjoyment by planning and implementing diverse recreational activities.
  • Provided exceptional customer service to patrons by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
  • Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.

Co-Owner

Pampered Pets Doggy Daycare & Boarding
01.2018 - 11.2021
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.

Office Administrator

Pampered Pets
01.2007 - 01.2021
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Health Care Aide

Willow Creek Continuing Care Centre
09.2015 - 09.2018
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Assisted in physical therapy sessions by guiding patients through exercises designed to improve mobility and strength.
  • Contributed to efficient care coordination by maintaining open lines of communication among team members, patients, and families.
  • Reduced patient anxiety through effective communication and active listening skills.

Customer Service Representative

Telus Communications
01.2006 - 01.2007


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Youth Care Worker & Assistant Program Planner

Britannia Community Centre
01.2002 - 01.2003
  • Located in Vancouver's Lower East side I worked at a before and after school program providing care outside of school hours for high-risk youth.
  • Enhanced youth development by implementing structured activities and educational support.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Provided a safe and nurturing environment for youth through consistent supervision and positive reinforcement.
  • Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.

Customer Service Representative

TD Canada Trust
01.1999 - 01.2001


  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Education

Dutch as a Second Language -

University of Amsterdam

AEC / DEP or Skilled Trade Certificate in Health Care aide -

Norquest College
01.2015

Bachelor of Arts -

Okanagan University College
01.1999

Skills

  • Translation
  • Multilingual (10 years)
  • Proofreading
  • Clean Driver’s Abstract
  • Microsoft Outlook
  • Writing Skills
  • English
  • Payroll
  • Business Administration
  • Billing Oversight

Certification

  • Health Care Aide
  • Current Heart and Stroke BLS-HCP and Standard First Aid

Languages

English
Dutch

Skill Summary

With over 15 years of work experience in a variety of environments, I possess the ability to discover and meet client needs while offering viable solutions in a timely fashion. Strong communication skills. Fluent in English & Dutch. Detailed oriented individual, organized, computer literate with excellent typing skills and cash handling experience. Strong interpersonal skills with the ability to work independently as well as part of a cohesive team. Technical Skills: Proficient with MS Word, Excel, Power point, Outlook as well as various POS systems

Timeline

Office Administrator

Crazy Stitch
07.2023 - Current

Driver II

Alberta Health Services
12.2022 - Current

Health Care Aide

Home Based Client
01.2022 - 07.2023

Recreation Aide

Alberta Health Services
11.2021 - 07.2022

Co-Owner

Pampered Pets Doggy Daycare & Boarding
01.2018 - 11.2021

Health Care Aide

Willow Creek Continuing Care Centre
09.2015 - 09.2018

Office Administrator

Pampered Pets
01.2007 - 01.2021

Customer Service Representative

Telus Communications
01.2006 - 01.2007

Youth Care Worker & Assistant Program Planner

Britannia Community Centre
01.2002 - 01.2003

Customer Service Representative

TD Canada Trust
01.1999 - 01.2001

Dutch as a Second Language -

University of Amsterdam

AEC / DEP or Skilled Trade Certificate in Health Care aide -

Norquest College

Bachelor of Arts -

Okanagan University College

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Theresa Peeters