Theresa Oldfield

Managed office tasks related to customer service and billing.

Coordinated and scheduled reservations.

Managed incoming calls on a multiline system.

Optimized communication workflows through effective use of email and Office applications.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.

• Facilitated comfort and safety for passengers with disabilities during screening.
• Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
• Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
• Assisted in deterring potential threats by performing regular and random security checks.
• Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
• Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
• Improved overall safety with effective communication and collaboration among team members.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.