THERESA MORAN
Glendora
Summary
Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales planning. Seeking a high level leadership position with a growth-oriented company.
Overview
19
19
years of professional experience
Work History
Executive Team Leader Specialty Sales
Target
02.2021 - 11.2024
- Directed multiple departments including apparel, beauty, tech, home, and baby.
- Led cross-functional teams to refine inventory management processes and decrease shrinkage. Evaluated sales data to uncover trends that informed strategic decisions and optimized product placement. Implemented promotional strategies that elevated seasonal sales while preserving brand integrity and compliance standards.
- Oversaw daily operations to guarantee adherence to regulatory requirements, organizational policies, and industry standards.
- Promoted a positive work environment by fostering collaboration, open communication, and mutual respect among team members. Advanced overall team performance through consistent coaching, mentoring, and employee development initiatives for a team of 60+.
Executive Team Leader - Guest Experience
Target
09.2019 - 02.2021
- District Service Captain, leading the district to positive service scores and reduced loss through operational channels.
- Responsible for team and food safety standards and COVID protocols as compliance captain.
- Contributed to customer engagement strategies that enhanced in store satisfaction and loyalty metrics by 20bps.
- Analyzed guest experience data to identify trends, driving continuous improvement initiatives across departments through strong partnerships with peers and field leadership.
- Established a culture of accountability among 50+ team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives becoming the training store and producing 4 leaders for the district.
Assistant Manager
Nike
01.2016 - 08.2019
- Trained team of 100 to deliver outstanding customer service, boosting customer satisfaction ratings from 69 to 87% while delivering results through the digital platform
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Ran all daily operations through accountability and coaching
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Supported development and created bench for the district
- Delivered a comp growth of 20+% year over year while coming in under payroll. Accountable for 62% of the store business resulting in the highest comp growth in the district
- Created systems to the store pertaining to hiring, training, scheduling, visual presentations, and store operations
Supervisor
Norms Restaurant
01.2013 - 01.2016
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Executed new training initiative to improve skills and develop leaders from within
- Established and enforced clear goals to keep all employees on same level and working collaboratively
Store Manager
The Children’s Place
01.2006 - 10.2013
- Hired, trained and managed a staff of 50 employees
- Ran the daily operations of the store ensuring to meet the daily KPI’s while exceeding the customers expectations
- Responsible for all aspects of inventory including receiving, merchandising, transfers and audits
- Executed all visual directives to standard with in the time lines expected
- District operations captain. Shared best practices and successes with my peers and did in store training to improve other stores in the district operationally
- New store and store remodel project manager. Coordinated the opening of 4 new stores and the remodel of two
Education
Business Management - undefined
Citrus College
Glendora, CASkills
- Leadership development
- Merchandising
- Driving business growth
- Creating store processes
- Excellent time management
- Employee scheduling
Timeline
Executive Team Leader Specialty Sales
Target
02.2021 - 11.2024
Executive Team Leader - Guest Experience
Target
09.2019 - 02.2021
Assistant Manager
Nike
01.2016 - 08.2019
Supervisor
Norms Restaurant
01.2013 - 01.2016
Store Manager
The Children’s Place
01.2006 - 10.2013
Business Management - undefined
Citrus College