Theresa Moore
Visalia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
33
33
years of professional experience
2
2
years of post-secondary education
Work History
Salon Owner/Operator
Self-employeed
Visalia
06.2004 - Current
- Managed daily operations of a busy salon environment.
- Delivered exceptional customer service to enhance client satisfaction.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Developed marketing strategies to promote salon services and events.
- Promoted special offers through social media platforms to attract new customers.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Ordered supplies and equipment needed for daily operations.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Implemented cleanliness and safety standards throughout the salon facility.
- Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
Customer Service Cashier
Smoov Touch Hair Salon and Supplies
Visalia
06.2021 - 03.2026
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained organized cash register area for smooth daily operations.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Monitored inventory levels and communicated restocking needs to management.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Domestic Worker
In Home Supportive Services
Visalia
04.1993 - 05.2020
- Provided personal care and support to clients in home environments.
- Assisted clients with daily living activities and mobility needs.
- Ensured clean and safe living space for clients, promoting their well-being.
- Cultivated compassionate relationships with clients, enhancing their comfort and emotional support.
- Administered medication and medical treatments, following physician orders.
- Administered first aid treatments if required during emergencies.
- Prepared healthy meals that catered to children's preferences and special dietary needs.
- Laundered clothes, towels and linens and applied cleaning sprays to eliminate stains.
- Kept household clean, tidy and organized.
- Swept and mopped floors, vacuumed carpets, and dusted furniture.
Education
Cosmetologist - Cosmetology
Tulare Beauty College
Tulare, CA 08.2003 - 07.2004
Visalia Adult School
Visalia , Ca 05.1998 - 10.1999
Tulare Union High School
Tulare, CASkills
- Customer service
- Team leadership
- Guest reception
- Phone etiquette
- Multi-line phone systems
- Cash handling
- Data entry
- Organizational skills
- Effective multitasking
- Excellent communication
- Multicultural awareness
- Professional appearance
- Reliability
- Greeting guests
Timeline
Customer Service Cashier
Smoov Touch Hair Salon and Supplies
06.2021 - 03.2026
Salon Owner/Operator
Self-employeed
06.2004 - Current
Cosmetologist - Cosmetology
Tulare Beauty College
08.2003 - 07.2004
Visalia Adult School
05.1998 - 10.1999
Domestic Worker
In Home Supportive Services
04.1993 - 05.2020
Tulare Union High School