Theresa Mendoza
Concord
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Salvation Army
02.2019 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
Care Giver
In Home Supportive Services
10.2019 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Medical Representative
Various Temp Agency
04.2015 - 01.2018
- Prepared financial reports for management review, highlighting trends in revenue generation and areas for improvement.
- Maintained compliance with federal, state, and local regulations governing patient billing practices to avoid fines or audits.
- Reduced outstanding accounts receivables through assertive follow-up on unpaid claims and diligent negotiations with insurance companies.
- Monitored daily claim submissions to identify errors or potential issues, taking corrective action as needed for timely processing.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Optimized cash flow by establishing payment plans for patients with high deductible insurance plans or significant out-of-pocket expenses.
Education
Associate of Arts - Business Administration And Management
Santa Ana College
Santa Ana, CA10-1981
High School Diploma -
Jose Abad Santos Memorial School
Quezon City, Philippines03-1979
Skills
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Time management
Timeline
Care Giver
In Home Supportive Services
10.2019 - 09.2024
Assistant Manager
Salvation Army
02.2019 - 01.2025
Medical Representative
Various Temp Agency
04.2015 - 01.2018
Associate of Arts - Business Administration And Management
Santa Ana College
High School Diploma -
Jose Abad Santos Memorial School
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