Olivia McInally
Calgary,AB
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Retail Store Manager
Chatters Hair Salon
01.2023 - Current
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Stage Experience Lead
Sephora
08.2022 - 01.2023
- Promoted to Stage Experience Lead after working as a Beauty Advisor.
- Responsible for opening and closing the store.
- Promoting and hosting product events in-store.
- Ambassador of Sephora Collection.
- Manage the employees of the stage team.
Beauty Advisor
Sephora
09.2021 - 08.2022
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Recommended specific beauty products to meet individual customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Salvation Army Thrift Store
03.2021 - 09.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Opening and closing the store ona regular basis.
Fitting Room Associate
Winners TJX
08.2019 - 03.2021
- Enhanced customer satisfaction by providing personalized fitting room assistance and prompt service.
- Streamlined fitting room processes for increased efficiency and improved customer experience.
- Maintained a clean and organized fitting room area, ensuring a welcoming environment for all customers.
- Assisted customers with clothing selections, offering expert advice on fit and style to meet their needs.
- Opening and closing the store with the manager.
Education
High School Diploma -
Spectrum Community School
Victoria, BC06.2021
Skills
- Loss Prevention Strategies
- Promotional Planning
- Staff Training and Development
- Sales Strategy Development
- Relationship Building
- Positive Attitude
- Creative Thinking
- Interpersonal Skills
- Visual Merchandising
- Multitasking Capabilities
- Attention to Detail
- Team Leadership
Languages
English
Native or Bilingual
Certification
Standard First Aid with Level C CPR Certificate
Expires September 2025
Timeline
Assistant Retail Store Manager
Chatters Hair Salon
01.2023 - Current
Stage Experience Lead
Sephora
08.2022 - 01.2023
Beauty Advisor
Sephora
09.2021 - 08.2022
Sales Associate
Salvation Army Thrift Store
03.2021 - 09.2021
Fitting Room Associate
Winners TJX
08.2019 - 03.2021
High School Diploma -
Spectrum Community School