Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Theresa Marsh-Tate

St. Thomas,ON

Summary

Empathetic and hard working Personal Support Worker with a compassionate approach to cultivating a trusting and stimulating lifestyle for clients and persons in need of care. Always strive to implement person-centered care that fosters social, emotional, and physical integration while ensuring the safety, and well being of the care recipient. Highly dedicated and reliable with great attention to detail and skilled in handling difficult, tense, and fast paced environments and workloads efficiently and safely. Understands the importance of the role as a PSW and able provide meaningful care while working under the supervision of the Nurse and or doctor and following the proper procedures and policies. Looking for an opportunity to use my skills and experience to help clients/patients with their ADL'S to live a meaningful and fulfilling life.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Foster Support Worker

Family Foster Relations
09.2023 - Current
  • Provided personalized care based of off individual children's care plans and assistance with daily living activities where needed.
  • Addressed concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each child.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Enhanced the well-being of children in care through comprehensive individualized care plans.
  • Collaborated with multidisciplinary teams for effective decision-making on child placements and permanency planning.
  • Developed positive relationships with foster families by offering ongoing guidance, and resources.
  • Increased placement stability by closely monitoring foster home environments and addressing any concerns promptly.
  • Promoted educational success for children in care through close collaboration with teachers, counselors, and foster parents.
  • Provided crisis intervention services to address immediate safety concerns and prevent further escalation of issues within the family unit.
  • Coordinated access to medical care for children in foster homes, ensuring their physical health needs were met consistently throughout their time in care.
  • Implemented evidence-based interventions focused on strengthening attachment bonds between foster youth and caregivers.
  • Contributed to positive long-term outcomes for former foster youth by connecting them with essential resources.
  • Evaluated program effectiveness through regular review and analysis, implementing improvements as needed to ensure continued success in meeting the needs of foster youth and their families.
  • Conducted necessary job training and life skill classes to be current and equip to deal with changing challenges as a foster support worker.
  • Provided on-going support and resources to parents and foster parents through coaching and crisis intervention techniques.
  • Provided transportation for children to school, recreational activities, family visits, as well as doctors and counseling appointments,
  • Documented data and completed accurate updates to the daily case records sheets
  • assisted interventions and strategies to support positive behavior and social-emotional development.

Receptionist/Office Assistant

JM Legal Services
01.2018 - 10.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answered central telephone system and directed calls accordingly.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Program Coordinator/Community Outreach Worker

Tropicana Community Services
03.2009 - 08.2010
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered programs for at risk youth with the community.
  • Improved public awareness of available resources by distributing informational materials and addressing community members'' needs.
  • Enhanced community engagement by organizing and facilitating outreach events and workshops.
  • Collaborated with local organizations to develop partnerships for joint initiatives, strengthening the support network within the community.
  • Conducted needs assessments in the community, identifying gaps in services and developing strategies to address those gaps.
  • Developed tailored intervention programs for at-risk youth, promoting positive behavioral changes through mentorship and guidance.
  • Organized educational workshops on topics such as nutrition, mental health, substance abuse prevention, leading to healthier lifestyle choices among participants.
  • Provided crisis intervention support during emergency situations involving clients or community members experiencing acute distress.
  • Developed culturally-sensitive outreach materials in multiple languages, ensuring access to vital information for diverse populations within the community.
  • Connected individuals with available and relevant resources as well as helped with navigating the social services system and accessing the needed resources.

Education

Personal Support Worker Certificate -

Computek College
Ajax, ON
12.2023

Social Service Worker Diploma -

Medix College
08.2010

Skills

  • Strong Listening and communication skills both spoken and written
  • Able to collaborate and work within a multidisciplinary team
  • Medication organization and distribution
  • Meal planning and preparation skills
  • Able to lift using body mechanics as well as with Lifting equipment
  • Understand Cultural diversity and its sensitivity
  • Patient, Resilient, Adaptable, Ethical, Compassionate and Empathy skills
  • Patient care adhering to individual patient plan
  • Progress note taking, Clinical, and incident reporting, Observation and documenting skills
  • Emotional, Social, Mental, and Disability Support
  • ADL'S and AIDL'S support, Feeding support, Ambulation and meal Planning skills
  • Injury, Prevention and Infection control skills
  • Time management with reliability skills

Languages

English
Full Professional

Certification

  • First Aid and Cardiopulmonary Resuscitation - 2023
  • Crisis Prevention Intervention Training - 2023
  • Current Immunization Record - 2023
  • Public health Ontario - Administration Controls - 2023
  • Vulnerable Sector Check - 2023
  • Covid-19 Vaccination Certificate
  • Current Drivers License



Timeline

Foster Support Worker

Family Foster Relations
09.2023 - Current

Receptionist/Office Assistant

JM Legal Services
01.2018 - 10.2020

Program Coordinator/Community Outreach Worker

Tropicana Community Services
03.2009 - 08.2010

Personal Support Worker Certificate -

Computek College

Social Service Worker Diploma -

Medix College

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