Theresa Marcotte
Miramichi,NB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Custom Panel Builder
Walkers panels
Midland, ON
04.2011 - 08.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Health and safety advisor for my department
- End of year inventory
Assistant Manager
Wendys Restaurant
Northbay, ON
07.2003 - 05.2008
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Store Manager
Naturalizer Shoe Store
London, ON
09.1999 - 12.2001
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Crew Member
Wendys Resturant
North Bay, ON
03.1998 - 05.1999
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
High School -
St Joseph's Candler Hall
North Bay, ON 06.1994 - 06.1997
Early Childhood Care And Education
Canadore College
North Bay, ON 09.1997 - 11.1998
Electrical Techniques -
Georgian College of Applied Arts And Technology
Midland, ON 09.2010 - 04.2011
Skills
Customer needs
High-quality customer service
Creating custom functions
Customer service and care
Managing customer relationships
Customer communication
Customer engagement and assistance
Volunteer
I am the secretary of the Douglas town lions clubs.
I am the head of the forst ball drop festival this oct. As well as on other fundraising committee and scholarship committee.
Timeline
Custom Panel Builder
Walkers panels
04.2011 - 08.2020
Electrical Techniques -
Georgian College of Applied Arts And Technology
09.2010 - 04.2011
Assistant Manager
Wendys Restaurant
07.2003 - 05.2008
Store Manager
Naturalizer Shoe Store
09.1999 - 12.2001
Crew Member
Wendys Resturant
03.1998 - 05.1999
Early Childhood Care And Education
Canadore College
09.1997 - 11.1998
High School -
St Joseph's Candler Hall
06.1994 - 06.1997