Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Theresa Marcotte

Miramichi,NB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Custom Panel Builder

Walkers panels
Midland, ON
04.2011 - 08.2020
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Delivered services to customer locations within specific timeframes.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Received and processed stock into inventory management system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Health and safety advisor for my department
  • End of year inventory

Assistant Manager

Wendys Restaurant
Northbay, ON
07.2003 - 05.2008
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Compiled financial data to comply with budget.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Store Manager

Naturalizer Shoe Store
London, ON
09.1999 - 12.2001
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed point of sale opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Crew Member

Wendys Resturant
North Bay, ON
03.1998 - 05.1999
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

High School -

St Joseph's Candler Hall
North Bay, ON
06.1994 - 06.1997

Early Childhood Care And Education

Canadore College
North Bay, ON
09.1997 - 11.1998

Electrical Techniques -

Georgian College of Applied Arts And Technology
Midland, ON
09.2010 - 04.2011

Skills

Customer needs

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Volunteer

I am the secretary of the Douglas town lions clubs.

I am the head of the forst ball drop festival this oct. As well as on other fundraising committee and scholarship committee.

Timeline

Custom Panel Builder

Walkers panels
04.2011 - 08.2020

Electrical Techniques -

Georgian College of Applied Arts And Technology
09.2010 - 04.2011

Assistant Manager

Wendys Restaurant
07.2003 - 05.2008

Store Manager

Naturalizer Shoe Store
09.1999 - 12.2001

Crew Member

Wendys Resturant
03.1998 - 05.1999

Early Childhood Care And Education

Canadore College
09.1997 - 11.1998

High School -

St Joseph's Candler Hall
06.1994 - 06.1997

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Theresa Marcotte