Theresa Larabie
West Kelowna,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
LandSea Camp Services
01.2021 - 05.2023
- Coordinated dorm-room cleaning service operations and managed client relations.
- Managed team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Managed staff of eight housekeepers
E-Commerce Personal Shopper
Loblaws
09.2020 - 01.2021
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Cash Office Associate
Lowes Home Improvement Stores
09.2019 - 04.2020
- Sorted and counted coin and currency to make change for associates.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits.
- Researched and resolved account discrepancies.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Administrative Assistant
Griffin Investigations & Security Services
06.2016 - 05.2018
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
Education
Certificate - Accounting And Bookkeeping
Career City College
Kelowna, BC2024
Business Communication
University of The Fraser Valley
Chilliwack, BCSkills
- Ordering Cleaning Supplies
- Staff Scheduling
- Task Assignment
- Scheduling
- Invoice Processing
- Documentation Skills
- Verifying Order Accuracy
- Visitor Tracking
- Data Entry
- Complaint Resolution
Languages
English
Professional Working
Accomplishments
- Supervised team of eight staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of five in the development of the Joint Health and Safety Committee.
Certification
WHIMIS Training - January 2021 to May 2023
OFA 1 with CPR - March 2016 - March 2019
Timeline
Housekeeper Supervisor
LandSea Camp Services
01.2021 - 05.2023
E-Commerce Personal Shopper
Loblaws
09.2020 - 01.2021
Cash Office Associate
Lowes Home Improvement Stores
09.2019 - 04.2020
Administrative Assistant
Griffin Investigations & Security Services
06.2016 - 05.2018
Certificate - Accounting And Bookkeeping
Career City College
Business Communication
University of The Fraser Valley
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