Theresa Knights
Toronto,ON
Summary
Results-driven professional with 25 years of experience in customer service. Expertise in effective communication, data organization, and team collaboration. Proven track record of enhancing service delivery and improving customer experiences.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
TD Canada Trust
12.2000 - 02.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with account inquiries and transactions effectively.
- Collaborated with team members to enhance service delivery standards.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Thornless SS
Thornhill, ON06-1986
Skills
- Customer data management
- Virtual customer assistance
- Appointment scheduling
- Time management
- Data organization
- Administrative support
- Problem solving
- Effective communication
- Team collaboration
- Adaptability
- Financial product knowledge
- Grammar proficiency
- Typing skills
- Presentation management
- Adaptive learning
Timeline
Customer Service Representative
TD Canada Trust
12.2000 - 02.2026
High School Diploma -
Thornless SS