Theresa Kluge
Goderich
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
24
24
years of professional experience
Work History
Corporate Administrative Clerk/Executive Assistant
The Ross Firm Professional Corporation
01.2022 - 02.2025
- Managed complex corporate files, including incorporations, shareholder agreements, and mergers/acquisitions with precision and confidentiality
- Drafted, proofread, and organized legal documents such as contracts, resolutions, and due diligence reports
- Coordinated schedules, client meetings, and court dates to ensure seamless workflow
- Conducted legal research on corporate governance, regulatory compliance, and transactional precedents
- Managed confidential tasks related to adjudicative duties and Law Society obligations, ensuring compliance and ethics standards
- Acted as a key point of contact for clients, resolving inquiries promptly and maintaining professional relationships
- Utilized legal software (Clio, Leap) and Microsoft Office Suite for task automation and database management
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Processed travel expenses and reimbursements for executive.
- Facilitated training for temporary office staff.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
Liquor Control Board of Ontario
11.2017 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Account Manager, Small Business
Ostsaechsische Sparkasse Dresden
01.2001 - 01.2015
- Advised clients on complex credit products based on comprehensive needs assessments
- Built and maintained strong relationships with small business clients
- Ensured compliance with banking regulations and standards
- Structured and finalized secured and unsecured loans.
- Delivered exceptional experience and maintained productive relationships with area small businesses.
- Developed long-lasting relationships with clients, resulting in repeat business and positive referrals.
- Provided personalized financial advice, addressing unique needs of business clients across various industries.
- Opened new accounts and made changes to existing accounts.
Administrative Assistant
Chilcotin Holidays Guest Ranch
01.2011 - 12.2011
- Managed administrative tasks, including correspondence and file management
- Ensured timely and accurate communication within the team
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Banking Administrator -
Frankfurt School of Finance & Business Management
01.2009
Certified Banking Business Administrator -
Chamber of Commerce & Industry
01.2007
Bank Officer Apprenticeship -
Chamber of Commerce & Industry
01.2004
High School Diploma -
Dresden Grosszschachwitz High School
01.2001
Skills
- Effective Communication Skills
- Self-Motivated Professional
- Skilled in Fast-Paced Environments
- Organizational Skills
- Fluent in German and English
- Commitment to Skill Development
- Proficient in Microsoft Office Suite
- Effective Self-Manager
Languages
German
English
Timeline
Corporate Administrative Clerk/Executive Assistant
The Ross Firm Professional Corporation
01.2022 - 02.2025
Customer Service Representative
Liquor Control Board of Ontario
11.2017 - 01.2022
Administrative Assistant
Chilcotin Holidays Guest Ranch
01.2011 - 12.2011
Account Manager, Small Business
Ostsaechsische Sparkasse Dresden
01.2001 - 01.2015
Certified Banking Business Administrator -
Chamber of Commerce & Industry
Bank Officer Apprenticeship -
Chamber of Commerce & Industry
High School Diploma -
Dresden Grosszschachwitz High School
Banking Administrator -
Frankfurt School of Finance & Business Management
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