Theresa Kantarakias
Victoria,BC
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Advocacy, Youth and Addictions. Respectful and compassionate professional offering three plus-year background serving community by providing guidance for clients in need.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Social Services Worker
CDI College
04.2024 - Current
- Conducted comprehensive assessments to identify clients' needs and determine appropriate services.
- Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and regulations.
- Improved client outcomes by developing and implementing individualized case plans.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Accounts Receivable Clerk
B&C Food Distributors
11.2023 - 02.2024
- Opened, received, and verified accounts in a large fast paced company
- Portal access and retrieval to offsite companies
- Start of day posting all credit card payments to accounts in company database from previous day
- Balancing accounts and communicating information to supervisor
- Opening the company safe to access cheques and cash to count and verify for deposits
- Validate, Scan and deposit cheques into the company bank account which would require bank access
- Communicate with incoming customer inquiries on balances on accounts and payments options
Admin Clerk / Order Desk
04.2019 - 11.2023
- Managing customer service inquiries via e-mail and over the phone
- Communicating with our representatives on adjusting orders or pricing via e-mail or phone
- Maintained office cleanliness and covid protocol
- Confirmed and corrected orders that were scanned into our system to be loaded on the trucks
- Billed all order after it was loaded on the trucks
- Weekly adjustments to our system for products that were held or not scanned in correctly
Facilitator
CNIB
10.2017 - 06.2018
- Organize bi-weekly support group for those with vision impairment, vision loss and blindness
- Advised on real-time resources that was available to specific needs for individuals in the group; such as: programs software tools and education or employment
Data Entry / Administrative Assistant Program Intake Coordinator
VIHA
07.2013 - 11.2014
- Duties were to enter all current and previous VIHA Volunteer contact information as well as their positions and when they had volunteered
- Data entry software had the capability to enter certificates and awards
- AAPIC duties included professional phone calls to applicants, scheduling and conducting interviews
- Assessing and recommending the interviewees to my supervisor
- (eRSP database experience)
Education
Professional Diploma - Social Servie Work
CDI College
Burnaby, BC06.2025
Certificate - Office Administration
Camosun College
04.2018
Diploma - Arts and Science Studies
Camosun College
08.2012
Skills
- Elderly care application for funding assistance
- Caseload Management
- Client Advocacy
- Disability Support and Services
- Treatment Planning
- Mental health knowledge
- Substance abuse awareness
- Self-care strategies
- Empathy Display
- Behavioral assessment
- Progress Documentation
- Family Dynamics Understanding
- Disadvantaged youth programs
- Family Counseling
- Group facilitation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Case Documentation
- Decision-Making
Homelessness Prevention
- Relationship Building
- Clinical assessment
- Team building
- Task Prioritization
- Self Motivation
- Behavior Management
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Professionalism
- Crisis Intervention
- Suicide Prevention
- Continuous Improvement
- Adaptability
- Mental Health Assessment
- Trauma Informed Care Framework
- Service planning
- Emergency response training
- Crisis Management
- Administrative Management
- Individual Counseling
- Professional Demeanor
- Client Education
- Case Management
- Behavioral analysis
- Community Outreach
- High-Risk Populations Identification
References
References upon request.
Communityinvolvementandvolunteerwork
- CNIB, Facilitator, Victoria Young Adult Connections Group, Victoria, BC, 10/01/17, 06/30/18, Organize bi-weekly support group for those with vision impairment, vision loss and blindness., Advised on real-time resources that was available to specific needs for individuals in the group; such as: programs software tools and education or employment.
- VIHA, Data Entry / Administrative Assistant Program Intake Coordinator, Victoria, BC, 07/01/13, 11/30/14, Duties were to enter all current and previous VIHA Volunteer contact information as well as their positions and when they had volunteered., Data entry software had the capability to enter certificates and awards., AAPIC duties included professional phone calls to applicants, scheduling and conducting interviews., Assessing and recommending the interviewees to my supervisor., (eRSP database experience)
Languages
English
Full Professional
Certification
- First Aid CPR/AED Level C Canadian Red Cross First Aid Near Me 2024 May
- Intro to Advocacy PovNetU 2016 May
- CPPD - Level 1 PovNetU 2015 July
Timeline
Student Social Services Worker
CDI College
04.2024 - Current
Accounts Receivable Clerk
B&C Food Distributors
11.2023 - 02.2024
Admin Clerk / Order Desk
04.2019 - 11.2023
Facilitator
CNIB
10.2017 - 06.2018
Data Entry / Administrative Assistant Program Intake Coordinator
VIHA
07.2013 - 11.2014
Certificate - Office Administration
Camosun College
Diploma - Arts and Science Studies
Camosun College
Professional Diploma - Social Servie Work
CDI College
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