Theresa Humphrey
Office Manager
Kamloops,BC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
32
32
years of professional experience
Work History
Office Manager/ CDA
Dr. Doern
Kamloops, BC
09.1991 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Some College (No Degree) - Dentistry
NAIT
Edmonton, AB05.2006
Skills
- Organizational Skills
- Human Resources
- Accounts Payable and Receivable
- Workforce Management
- Customer Service
- Staff Training
- Customer Relations
- Credit and Collections
- Team Supervision
- Staff Hiring
- Business Administration
- Financial Accounting
- Invoicing and Billing
- Employee Supervision
- Office Management
- Conflict Management
- Workflow Optimization
Timeline
Office Manager/ CDA
Dr. Doern
09.1991 - Current
Some College (No Degree) - Dentistry
NAIT
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