Theresa Hill
Pickering,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Warranty Specialist
Alltemp Co. Ltd
03.2020 - Current
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Streamlined the warranty process for faster claim resolution and better customer experience.
- Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Managed approximately 30 incoming calls, emails, and returns per day from customers
Warranty Flooring Inspector
Self-employed Contractor
09.1995 - 10.2015
- Identified installation and manufacturing imperfections and defects through complex inspection processes to ensure integrity of all manner of flooring.
- Repair manufacturing deficiencies and testing where required
- Recertification process adhered to bi-annually to maintain qualifications in Warranty applications
- Prepared detailed assessment reports to industry standards
Education
No Degree - Business Administration Marketing
Sir Sanford Fleming College
Peterborough, ONSkills
- Claim Amount Calculations
- Documentation processing
- Great mathematical skills
- Data Integrity
- Attention to Detail
- Technical knowledge
- Insurance Claim Forms Review
- Data Entry Software
- Information Verification
- Database Management
Languages
English
Native or Bilingual
French
Elementary
Timeline
Warranty Specialist
Alltemp Co. Ltd
03.2020 - Current
Warranty Flooring Inspector
Self-employed Contractor
09.1995 - 10.2015
No Degree - Business Administration Marketing
Sir Sanford Fleming College
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