Theresa Francis
Edmonton,AB
Summary
Driven by a results-focused approach, I leveraged my customer service and financial acumen at Costco Wholesale to streamline processes, enhancing membership renewal efficiency and retention. My background in team management and relationship building has consistently fostered cross-departmental collaboration and improved customer satisfaction, positioning me as a dynamic asset in customer-centric roles. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Member Service
Costco Wholesale
10.2022 - Current
- Actively participated in community outreach events to promote the organization's mission, leading to increased brand awareness and new memberships acquired.
- Worked closely with sales teams during promotional campaigns to ensure seamless coordination between departments benefiting both new and existing members.
- Collaborated with other departments to resolve complex member issues swiftly and effectively.
- Streamlined the membership renewal process for increased efficiency and higher retention rates.
- Established strong relationships with members through personalized attention and proactive communication.
Cashier
NOFRILLS
07.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and 15 credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Retail Sales Associate
Shoppers Drug Mart
03.2021 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
St. Joseph Catholic High School
10830 109 St NW, Edmonton, AB, T5H 3C106.2022
Skills
- Team Management
- Retail store support
- Staff education and training
- Customer Service
- Customer Support
- Call center experience
Languages
Arabic
Professional Working
English
Professional Working
Timeline
Member Service
Costco Wholesale
10.2022 - Current
Cashier
NOFRILLS
07.2021 - 05.2023
Retail Sales Associate
Shoppers Drug Mart
03.2021 - 03.2021
High School Diploma -
St. Joseph Catholic High School
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