Theresa Dudziak
Gravenhurst,ON
Summary
Dedicated professional with years of management experience, recognized for high efficiency and productivity. Strong communicator with a focus on empathy and client support, ensuring successful interactions and outcomes. Proven ability to solve problems and enhance operational processes. Committed to making a positive impact in the community and supporting individuals affected by trauma.
Overview
25
25
years of professional experience
Work History
Accounts & Client Service Manager
Trevor McIvor Architect Inc. & Trea Building Systems Inc.
Toronto/ Gravenhurst, Ontario
09.2016 - Current
- Client Service Manager and Office Manager.
- Project Management for both Architecture and Construction Management Clients. Responsible for drafting all client proposals and contracts.
- Managed all daily, monthly, and annual accounting tasks.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payables and receivables.
- Oversee daily operations of the accounting department, ensuring accuracy and compliance with financial policies.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Executive Assistant to the Managing Partner
Altius Architecture Inc.
Toronto, Ontario
09.2014 - 08.2016
- Organized and maintained confidential files and documents efficiently.
- Handled incoming correspondence, prioritizing urgent requests effectively.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Prepared reports, presentations, agendas, minutes, and other documents as needed for the managing partner I was assisting.
- Provided administrative support in preparing proposals and contracts.
- Organized and managed a complex calendar of appointments and meetings.
Primary Care Attendant
Private Client, who was Quadriplegic.
Toronto, Ontario
08.2008 - 08.2009
- Assisted my client with daily living activities and personal care needs.
- Maintained a clean and safe environment.
- Provided emotional support
- Provided professional companionship to my client.
- Participated in training sessions for professional development purposes.
- Communicated effectively with family members regarding my client's care plan.
Professional Restaurant Consultant & Manager
("One Room" @ The Fifth, Six Steps Restaurant, Oro Restaurant, Blowfish On Bay )
Toronto, Ontario
08.2005 - 08.2014
- Successfully opened two new restaurants, which were later sold successfully. Managed, trained, and supervised staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Optimized profits
- Upheld restaurant standards, financial goals, standard operating procedures and guest experiences.
Manager & Private Function Coordinator
Bymark Restaurant
09.2002 - 06.2005
- Managed daily restaurant operations and staff scheduling.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Server
North 44 Restaurant
Toronto, Ontario
06.2000 - 08.2002
- Provided exceptional customer service in a high-end dining environment.
- Maintained an extensive knowledge of menu items and wine pairings.
- Managed reservations and seating arrangements for optimal flow and efficiency.
- Handled customer inquiries and resolved issues with professionalism and care.
- Utilized POS systems for order entry and processing with precision.
- Participated in regular staff meetings and training sessions to improve service standards.
Education
Real Life Practical Experience, 1) - Primary Care Attendant, 2) Accounting, 3 ) Client Services -
On The Job Training
09-2025
High School Diploma -
Mount Forest District High Scool
Mount Forest06-1995
Skills
- Professionalism
- Client advocacy
- Crisis intervention
- Team collaboration
- Effective communication
- Attention to detail
- Flexible and adaptable
- Problem-solving
- Written and verbal communication
- Time management abilities
Community Work & Volunteering
Growing up in a small community allowed me to participate and do volunteer work. I was able from a young age learn to communicate and interact with strangers easily. Because of this I am driven by my work with people and customer service has always been my strongest ability. I have also worked with the elderly and disabled. I have experienced compassion, generosity and kindness from many of my interactions and my display of empathy for others has benefited my work as well. I have had some experience with Victim Services as I was assisted by Victim Service Worker and was inspired to consider a career change to assist others.
Timeline
Accounts & Client Service Manager
Trevor McIvor Architect Inc. & Trea Building Systems Inc.
09.2016 - Current
Executive Assistant to the Managing Partner
Altius Architecture Inc.
09.2014 - 08.2016
Primary Care Attendant
Private Client, who was Quadriplegic.
08.2008 - 08.2009
Professional Restaurant Consultant & Manager
("One Room" @ The Fifth, Six Steps Restaurant, Oro Restaurant, Blowfish On Bay )
08.2005 - 08.2014
Manager & Private Function Coordinator
Bymark Restaurant
09.2002 - 06.2005
Server
North 44 Restaurant
06.2000 - 08.2002
Real Life Practical Experience, 1) - Primary Care Attendant, 2) Accounting, 3 ) Client Services -
On The Job Training
High School Diploma -
Mount Forest District High Scool