Theresa Cromwell
Orangeville,ON
Summary
Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.
Overview
15
15
years of professional experience
Work History
Project Officer
Ghana Standards Authority
2017.05 - 2023.09
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Gathered and organized supporting materials for meetings and project updates.
- Monitored deadlines and milestones to keep team on track with project schedule.
Administrative Manager
Ghana Standard Authority
2013.05 - 2017.04
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Customer Service Representative
MTN Ghana, Graphic Road Office
2011.02 - 2013.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Enforcement and Debt Management Officer
Ghana Revenue Authority (former VAT Service)
2008.09 - 2009.08
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations to supervisors.
- Enforced applicable laws to ensure proper debt management.
Education
Bachelor of Arts - Political Science And Linguistics
University of Ghana
GhanaSkills
- Project Support
- Document Coordination
- Kickoff Meetings
- Stakeholder Relations
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team of 5 in the development of Vehicle Homologation and Used Vehicle Conformity Assessment
Timeline
Project Officer
Ghana Standards Authority
2017.05 - 2023.09
Administrative Manager
Ghana Standard Authority
2013.05 - 2017.04
Customer Service Representative
MTN Ghana, Graphic Road Office
2011.02 - 2013.04
Enforcement and Debt Management Officer
Ghana Revenue Authority (former VAT Service)
2008.09 - 2009.08
Bachelor of Arts - Political Science And Linguistics
University of Ghana