Theresa Cromwell
Orangeville,ON
Summary
Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.
Overview
15
15
years of professional experience
Work History
Project Officer
Ghana Standards Authority
Ghana
05.2017 - 09.2023
- Developed and deepened relationships with key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Gathered and organized supporting materials for meetings and project updates.
- Monitored deadlines and milestones to keep team on track with project schedule.
Administrative Manager
Ghana Standard Authority
Ghana
05.2013 - 04.2017
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Customer Service Representative
MTN Ghana, Graphic Road Office
Ghana
02.2011 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Enforcement and Debt Management Officer
Ghana Revenue Authority (former VAT Service)
Ghana
09.2008 - 08.2009
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations to supervisors.
- Enforced applicable laws to ensure proper debt management.
Education
Bachelor of Arts - Political Science And Linguistics
University of Ghana
GhanaSkills
- Project Support
- Document Coordination
- Kickoff Meetings
- Stakeholder Relations
Accomplishments
- Supervised team of 5 staff members.
- Collaborated with team of 5 in the development of Vehicle Homologation and Used Vehicle Conformity Assessment
Timeline
Project Officer
Ghana Standards Authority
05.2017 - 09.2023
Administrative Manager
Ghana Standard Authority
05.2013 - 04.2017
Customer Service Representative
MTN Ghana, Graphic Road Office
02.2011 - 04.2013
Enforcement and Debt Management Officer
Ghana Revenue Authority (former VAT Service)
09.2008 - 08.2009
Bachelor of Arts - Political Science And Linguistics
University of Ghana