Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Theresa Cromwell

Orangeville,ON

Summary

Dedicated Project Officer successful at cultivating strong relationships and building quality-minded teams. Consistent record of completing projects according to schedule and earning high client satisfaction.

Overview

15
15
years of professional experience

Work History

Project Officer

Ghana Standards Authority
05.2017 - 09.2023
  • Developed and deepened relationships with key stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
  • Gathered and organized supporting materials for meetings and project updates.
  • Monitored deadlines and milestones to keep team on track with project schedule.

Administrative Manager

Ghana Standard Authority
05.2013 - 04.2017
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

Customer Service Representative

MTN Ghana, Graphic Road Office
02.2011 - 04.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Enforcement and Debt Management Officer

Ghana Revenue Authority (former VAT Service)
09.2008 - 08.2009
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations to supervisors.
  • Enforced applicable laws to ensure proper debt management.

Education

Bachelor of Arts - Political Science And Linguistics

University of Ghana
Ghana

Skills

  • Project Support
  • Document Coordination
  • Kickoff Meetings
  • Stakeholder Relations

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team of 5 in the development of Vehicle Homologation and Used Vehicle Conformity Assessment

Timeline

Project Officer

Ghana Standards Authority
05.2017 - 09.2023

Administrative Manager

Ghana Standard Authority
05.2013 - 04.2017

Customer Service Representative

MTN Ghana, Graphic Road Office
02.2011 - 04.2013

Enforcement and Debt Management Officer

Ghana Revenue Authority (former VAT Service)
09.2008 - 08.2009

Bachelor of Arts - Political Science And Linguistics

University of Ghana
Theresa Cromwell