Theresa Chandler
Pointe-Claire,QC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Alternatives Foyers
06.2011 - 07.2024
- Scheduling of technicians for installations and service calls.
- Placing & receiving orders for installation insuring nothing is missing
- Technical support - was able to learn the technical aspects of the industry/products and assist clients over the phone.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Attended industry events and conventions to expand sales opportunities.
- Increased sales revenue through extensive market research and implementing effective sales strategies.
- Account receivables - processed all invoicing and payments
- Account payables - invoice entries and making all supplier payments
- Reconciliation - bank account and credit cards
Store Manager
Grif & Graf
03.2002 - 06.2011
- Hiring , training and mentoring all new staff members
- Custom framing - personalized service
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Lindsay Place High School
Pointe-Claire06.1996
Skills
- Quickbooks
- Avantage
- Microsoft Excel
- Scheduling and calendar management
- Office management
- Account reconciliation
- Inventory control
- Outstanding customer service
- Work well in a team
- Self motivated
- Positive attitude/energy
- Quick learner, adaptable
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Cooking
- Baking
- Crafting and DIY Projects
- Music
- Gardening
Timeline
Office Manager
Alternatives Foyers
06.2011 - 07.2024
Store Manager
Grif & Graf
03.2002 - 06.2011
High School Diploma -
Lindsay Place High School
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