Theresa Brennan
Hamilton,ON
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position with the potential of advancement. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Restauran Manager
Swiss Chalet
05.1999 - 03.2014
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Customer Service Manager
Protocol For Direct Enegry
04.2010 - 06.2012
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - Tourism
Mohawk College
Hamilton, Canada04.2024
Skills
- Schedule Coordination
- Staff Management
- Customer Engagement
- Supervisory Skills
- Recruitment
- Inventory Control and Record Keeping
- Point of Sale (POS) System Operation
- Organization and Prioritization
- Complaint Resolution
- Shift Management
- Adaptable
- Staff Scheduling
- Food Service Background
- Conflict Resolution Techniques
Languages
English
Native or Bilingual
Timeline
Customer Service Manager
Protocol For Direct Enegry
04.2010 - 06.2012
Restauran Manager
Swiss Chalet
05.1999 - 03.2014
Diploma - Tourism
Mohawk College
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