Theresa Bates

Deliver personalized care and support to clients, managing health routines and coordinating services.

Coordinated appointments and liaised with healthcare providers to ensure timely and effective client care.

Managed medication schedules and medical routines for clients to ensure adherence to prescribed treatments.

• Maintained accurate records of client care activities and progress notes, supporting continuity of care and compliance with health regulations.
• Communicated effectively with families and healthcare professionals regarding client status.

Observed and documented physical and emotional health changes, reporting findings to families and healthcare personnel to facilitate informed decision-making.

•Maintain high standards of confidentiality empathy, and professionalism

•Supervised rental operations, ensuring compliance, financial management, and customer satisfaction

• Ensured rental compliance with policies, laws, and safety standards.

• Prepared financial reports, managed budgets, and conducted audits
• Resolved escalated customer complaints, maintaining high satisfaction levels.
• Monitored daily operations and supported Branch Manager in necessary duties.
• Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
• Led team operations in a fast-paced environment, including weekends and holidays