Theresa Baptiste
Dauphin
Summary
Dynamic professional with a proven track record at Ebb and Flow, excelling in fostering community engagement and enhancing customer experiences. Known for reliability and teamwork, I developed custom game variations and trained new staff, showcasing my adaptability and strong communication skills. Committed to maintaining high standards of service and safety.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
38
38
years of professional experience
Work History
Bingo Worker
Ebb and Flow , Dauphin Friendship Centre
08.1996 - Current
- Fostered a welcoming community among regular patrons through consistent event scheduling and friendly rapport-building efforts.
- Ensured accurate payouts to winners by thoroughly verifying winning cards and calculating prize amounts.
- Developed custom game variations based on patron feedback, resulting in more enjoyable experiences for all involved parties.
- Adhered to strict safety protocols during COVID-19 pandemic, ensuring the well-being of both staff and players.
- Assisted in training new bingo workers, sharing best practices for optimal performance and customer service.
- Assisted patrons with questions or concerns regarding gameplay, providing informative explanations as needed.
Bartender, Vendor
Community Inn
08.2020 - 03.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Cook, Instructor
Dauphin Friendship Centre
08.2015 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
In-School Suspension Supervisor
Ebb and Flow School
09.2000 - 06.2001
- Provided guidance and resources to help students develop essential life skills, such as problem-solving and decision-making abilities.
- Improved student behavior by implementing effective in-school suspension programs and strategies.
- Enhanced communication with parents and guardians, resulting in increased support for student success.
- Coordinated with counseling staff to provide additional support services to students struggling academically or emotionally.
Social Assistance Worker
Ebb and Flow Band Office
09.1998 - 06.1999
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
In-Home Nanny
Shirley Roulette, Debra Beaulieu
08.1987 - 06.1993
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Education
Business Administration
Dauphin ACC
Dauphin, MB06-1996
High School Diploma -
Ebb And Flow School
Ebb And Flow, MB06-1987
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Outgoing personality
Languages
English
Timeline
Bartender, Vendor
Community Inn
08.2020 - 03.2025
Cook, Instructor
Dauphin Friendship Centre
08.2015 - 04.2019
In-School Suspension Supervisor
Ebb and Flow School
09.2000 - 06.2001
Social Assistance Worker
Ebb and Flow Band Office
09.1998 - 06.1999
Bingo Worker
Ebb and Flow , Dauphin Friendship Centre
08.1996 - Current
In-Home Nanny
Shirley Roulette, Debra Beaulieu
08.1987 - 06.1993
Business Administration
Dauphin ACC
High School Diploma -
Ebb And Flow School
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