Theresa Baker-Gagnon

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Participate in appeals at Board and Tribunal levels via written or oral hearings.
• Provide mentorship to internal teams

• Proactive case mamagement
• Educate Employer's and internal teams on law, policy and best practices.
• Coordinate and advocate for early and safe return to work.
• Representation in all levels of appeal nationally with the exception of CNESST.
• Complete reports and present them to clients,
• Liase with clients to ensure superior service and continued partnership and trust.
• Manage and train internal teams (including file audits)
• Provide internal mentorship to assist with growth opportunities.
• Participate in sales calls and client roll-outs.

Experienced advocate for both Workers and Employers

subcontract on full-time basis by Duarte & Lesperance P.C.

• Experienced in claims management (Alberta, British Columbia, Ontario & Saskatchewan)
• Evaluating WSIB/WCB claims related to objections
• Review of denied entitlements
• Non-economic loss assessments and re-assessments
• Represent / advocate during RTW / WT meetings
• Appeals at ARO / WSIAT level
• Assist with filing CPP disability application & represent for appeals
• Assist with filing ODSP applications & represent for appeals
• Review of premium ratings + accident cost statements
• Liaised between multiple parties involved in complex legal issues
• Accurately handled data entry for 100's of clients into company-based software

Provide Legal Representation in the following areas:

Represent / Assist Employer's in WSIB (Worker's Compensation) claims / management Canada wide.
This includes:

• Liaising with the Case Manager / RTW Specialist / Work Transition Specialist and Nurse Case Managers
• Assist with the reporting process for Employer obligations
• Applying Worker's Comp legislation, policies and regulations
• Assist with establishing an injury reporting protocol / investigations
• Track claims, cost control and reductions strategies
• Communicate and assist with fraudulent claims / Regulatory branch
• Assist with an Early and Safe Return to Work Program / Work Reintegration
• Effectively communicate legislative and moral obligations
• Review all medical treatment & assessments
• Assist with completing Physical Demands Injury Forms / PDA's
• Proactive training and claims management assistance
• Review and evaluate incident/accident cost and performance analysis
• Accident cost recovery review and evaluation
• Obtain SIEF - secondary injury & enhancement cost relief
• Third party legal liability claims
• Represent Employer's in Appeals at the ARO level + WSIAT level in Ontario and via written submissions in other provinces