Theresa Asantewaa
Scarborough,Canada
Summary
Dynamic customer service professional with experience at African Freshness Superstore, excelling in active listening and critical thinking. Successfully organized engaging workshops as a Social Service Worker, fostering strong community relationships, the ability to address client needs, and enhancing satisfaction through effective case management and cultural competence.
Overview
4
4
years of professional experience
Work History
Customer Service Person/Cashier
African Freshness Superstore
Scarborough, Canada
02.2021 - Current
- Address customer needs and make product recommendations to increase sales
- Welcome customers and help determine their needs
- Work flexible schedule and extra shifts to meet business needs
- Answer questions about store policies and address customer concerns
Social Service Worker Assistant Program Facilitator
Imani Black Academic Mentorship Program
09.2023 - 04.2024
- Organized mentee training and workshops
- Delivered engaging presentations during workshops
- Led in mentee activities during field trips
- Worked on confidential mentee information
- Maintained positive relationship with clients and community members
Education
Diploma - Social Service Worker
Centennial College of Applied Arts and Technology
Scarborough, ON04.2024
Certificate - Shelter Worker Certificate
Centennial College of Applied Arts and Technology
Scarborough, ON04.2024
Bachelor of Education - English Language
University of Cape Coast
Ghana West Africa06.2009
Skills
- Active listening
- Critical thinking
- Cultural competence
- Case management
Additional Information
I have worked with the youth as a classroom teacher for eight years in a Senior High School. I have also had a close contact with girls in boarding school as a housemistress to supervise their daily activities outside classroom. Also, as a Housemistress I coordinate with parents/guardians for the total wellbeing of their wards.
Timeline
Social Service Worker Assistant Program Facilitator
Imani Black Academic Mentorship Program
09.2023 - 04.2024
Customer Service Person/Cashier
African Freshness Superstore
02.2021 - Current
Diploma - Social Service Worker
Centennial College of Applied Arts and Technology
Certificate - Shelter Worker Certificate
Centennial College of Applied Arts and Technology
Bachelor of Education - English Language
University of Cape Coast
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