Nicole Gauthier
Kitchener,ON
Summary
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Dependable and skilled problem-solver with top-notch critical thinking abilities and a self-motivated nature. Trusted, focused and versed in day to day operations of Homehardware. Comfortable managing equipment operation and service calls.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ECommerce Dealer Support
Home Hardware Dealer Support Center
05.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled dealer inquiries and suggestions courteously and professionally.
- Resolved dealer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of business owners calls with minimal wait times.
WMS Designated Trainer and Coach
Home Hardware Dealers Support Center
03.2007 - 05.2023
- Educated, coached and mentored new hires in multiple positions
- Cross-trained employees to do other jobs within business, increasing job skills and productivity
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction
- Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
- Established a positive learning environment by fostering open communication and encouraging active participation from all trainees.
- Facilitated engaging workshops and seminars that promoted professional development among team members.
Education
Kitchener–Waterloo Collegiate Institute
Kitchener, ONSkills
- Certified in house forklift operator
- Loading and unloading inventory
- Product verification
- Inventory organization
- Shipping and receiving
- Material handling and transport
- Behavioral management training with Kitchener Ontario mental health services
- Trainer for decant, receiving, picking and e-com
Certification
- First aid/CPR and defibrillator
- Complete the U-Study courses, human resources business awareness,management communication with conflict management,managing and developing others for change and transition.
- Toronto School of business legal administrative assistant
- Conestoga college Microsoft Word and excel
- Conestoga college Talent and Performance Management
References
- Valarie Cline, eCommerce-Customer Experience & Operations Manager
- Paul Ament, Shift Manager Central Distribution 519-664-4946
Timeline
ECommerce Dealer Support
Home Hardware Dealer Support Center
05.2023 - 05.2024
WMS Designated Trainer and Coach
Home Hardware Dealers Support Center
03.2007 - 05.2023
Kitchener–Waterloo Collegiate Institute
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