Theone-Faith Brown
Lancaster
Summary
Highly motivated and detail-oriented administrative professional with hands-on experience in scheduling, data entry, email communication, and office software, including Microsoft Word, Excel, and Adobe PDF Editor. Strong organizational skills, with a focus on accuracy, efficiency, and clear communication. Proven ability to support office operations and contribute to a productive team environment. Seeking to bring strong administrative support and a positive attitude to a growing organization.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Olpingroup
Lancaster
10.2024 - Current
- Manage daily office operations, including scheduling appointments and maintaining organized filing systems.
- Perform data entry tasks with a high degree of accuracy using Microsoft Excel and Word.
- Draft and respond to professional correspondence via email on behalf of the team.
- Utilize Adobe PDF Editor for document preparation, editing, and form formatting.
- Support office staff with administrative needs, ensuring a smooth workflow and communication.
Front Gate and Guest Relations Supervisor
Hurricane Harbor- LA
Valencia
05.2024 - 09.2025
- Led and coached a team of 15–30 seasonal and year-round employees, providing training, daily assignments, and real-time performance feedback.
- Managed escalated guest concerns, including ticketing discrepancies, service recovery, and accessibility needs, while maintaining professionalism and adherence to park policies.
- Oversaw opening and closing procedures, monitored staffing levels, and communicated with leadership teams to ensure operational efficiency.
- Supported cross-departmental coordination during special events, high-volume days, and emergencies, helping to maintain safety, security, and guest flow.
- Utilized ticketing systems, radio communication, and internal reporting tools to track incidents, analyze trends, and implement improvements.
Guest Relations Lead
Six Flags Magic Mountain
Valencia
07.2023 - 05.2024
- Supervised and supported a team of Guest Relations representatives, ensuring smooth daily operations and exceptional guest service.
- Acted as a point of escalation for complex guest concerns, providing quick, empathetic resolutions while upholding park policies.
- Trained new team members on guest service protocols, ticketing systems, incident reporting, and conflict resolution techniques.
- Coordinated with park leadership, security, and other departments to manage VIP visits, accessibility accommodations, and high-traffic situations.
- Monitored team performance, coached team members in real time, and maintained a positive, solutions-focused work environment.
Guest Relations Team Member
Six Flags Magic Mountain
Valencia
06.2023 - 07.2023
- Handled guest complaints, lost and found, ticketing issues, and special accommodations with empathy, efficiency, and discretion.
- Provided detailed park information and personalized recommendations to enhance guest satisfaction and streamline their visit.
- Collaborated with multiple departments, including security, operations, and customer service, to resolve guest concerns quickly and professionally.
- Maintained accurate documentation of guest interactions, feedback, and incident reports for internal follow-up and quality improvement.
Market Sales Associate
Jennifer’s Jams
Lancaster
11.2020 - 09.2022
- I represented a local small business at farmers' markets and community pop-up events, specializing in handcrafted tomato jam and seasonal preserves.
- Engaged with customers to promote products, share the brand story, and provide samples, leading to strong sales and repeat customers.
- Managed the setup and breakdown of vendor booths, ensuring an attractive and professional display.
- Handled cash and digital transactions using point-of-sale systems, maintaining accurate daily sales records.
- Assisted with packaging and labeling of products to prepare inventory for events, ensuring compliance with food safety standards.
Education
High School Diploma -
Soar High School
Lancaster05.2023
Associates Degree - Language Arts and Humanities
Antelope Valley College
Lancaster05.2023
Skills
- Customer service
- Office management
- Microsoft Excel
- Data entry
- Attention to detail
- Time management
- Excel spreadsheets
- Administrative support
- Marketing
- Communication skills
- Problem solving
Timeline
Administrative Assistant
Olpingroup
10.2024 - Current
Front Gate and Guest Relations Supervisor
Hurricane Harbor- LA
05.2024 - 09.2025
Guest Relations Lead
Six Flags Magic Mountain
07.2023 - 05.2024
Guest Relations Team Member
Six Flags Magic Mountain
06.2023 - 07.2023
Market Sales Associate
Jennifer’s Jams
11.2020 - 09.2022
High School Diploma -
Soar High School
Associates Degree - Language Arts and Humanities
Antelope Valley College
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