Theodore Vigod
Toronto,ON
Summary
Law Enforcement Officer with a proven track record of high productivity and effective task execution. Expertise in crisis management, risk assessment, and conflict resolution. Strong communication and teamwork skills contribute to enhanced safety and security in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Protective Service Officer
Legislative Assembly of Ontario
Toronto, ON
07.2024 - Current
- Respond to calls for Service (i.e., criminal activity, security breaches, medical emergencies, potential threats, etc.)
- Top class professionalism and customer service when dealing communicating with Members of Provincial Parliament, staff and visitors.
- Perform daily entries in memo book.
- Conduct general patrols and control access within the Legislative Precinct
- Assist with Communication Operator duties.
Service Technician
Rogers Communications
Toronto, ON
05.2018 - 03.2022
- Recognized as 2021 Rogers Employee of the Year and CEO Award recipient.
- Diagnosed technical issues using specialized tools and equipment.
- Performed routine maintenance to ensure optimal equipment performance.
- Collaborated with team members on complex repair tasks and solutions.
- Assisted customers by providing clear explanations of service procedures.
- Trained junior technicians on safety protocols and repair techniques.
Technical Support Technician
Rogers Communications
Toronto, ON
03.2014 - 05.2018
- Provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with customers, stakeholders, all levels of management and staff.
- Provides support of software and hardware.
- Utilizes strong critical thinking skills to diagnose and resolve technical issues affecting customer at home service and employee contact center operations.
- Remote access systems to assist with program and application issues.
- Assisted in reducing departmental costs through efficiencies and improved productivity.
Security Officer
Ontario Lottery and Gaming OLG
Etobicoke, ON
01.2012 - 12.2014
- Serve and protect patrons and all guests
- Ensure and enforce all regulations according to AGCO.
- Assist and oversee high value transfers from slot machines to vault room.
- Perform escorts and security for VIP guests and celebrities.
- Obtain and maintain Alcohol Gaming license (AGCO) and smart serve.
- Special EMR accreditation to assist with any urgent medical incidents.
Telecom Technician
Wirecomm Systems
Toronto, ON
05.2008 - 05.2012
- Installation, repair and preventative maintenance of various telecommunications, data communications and electronic equipment
- Utilizes strong critical thinking skills to diagnose and resolve technical issues affecting customer at home service and employee contact center operations.
- Remote access systems to assist with program and application issues.
- Assisted in reducing departmental costs through efficiencies and improved productivity.
Education
Ontario College Certifcate - Pre-Service Firefighter Education & Training
HUMBER COLLEGE
Toronto, ONSkills
- Customer service excellence
- Quality improvement strategies
- Telecommunications expertise
- Multitasking skills
- High-pressure performance
- Verbal and written communication
- Team collaboration
- Leadership motivation
- Personal development initiatives
- Emergency response
Certification
- Ontario College Certificate - Pre-Service Firefighter Education & Training
- Ontario Fire Administration Inc. OFAI - Stage 1 and 2
- The Office of the Fire Marshall OFM - NFPA 1001, 1002, 1072
- Canadian Red Cross - Emergency Medical Responder & Basic Life Support
- Ministry of Transportation - Class 3/DZ License
- Lifesaving Society - National Lifeguard
- Industrial Lift Safety - Forklift Certified
Accomplishments
- 2022 Rogers Communications - CEO Award and Employee of The Year
Volunteering
- Youth Mentor/Tutor - Albion Boys and Girls Club, Albion Nieghbourhood Services
Timeline
Protective Service Officer
Legislative Assembly of Ontario
07.2024 - Current
Service Technician
Rogers Communications
05.2018 - 03.2022
Technical Support Technician
Rogers Communications
03.2014 - 05.2018
Security Officer
Ontario Lottery and Gaming OLG
01.2012 - 12.2014
Telecom Technician
Wirecomm Systems
05.2008 - 05.2012
Ontario College Certifcate - Pre-Service Firefighter Education & Training
HUMBER COLLEGE