Theodore Chang
Walnut Creek
Summary
Corporate security leader with extensive experience collaborating with senior management to safeguard people, assets, and brand integrity. Veteran law enforcement manager and investigator with a solid foundation in hospitality and service sectors. Proven expertise in project planning, complex investigations, and executive protection, complemented by a strong commitment to training and procedural innovation. Recognized for a strong work ethic and a track record of exceeding expectations in high-pressure environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Manager,Security Programs
AAA-Mountain West Group
Walnut Creek
09.2022 - Current
- Performed complex investigations to safeguard team members, members and valuable assets.
- Provided senior management with risk management analysis derived from threat assessments.
- Developed executive protection strategies and addressed organizational readiness protocols.
- Drafted comprehensive investigative reports for Executive Team, HR, Legal, and Law Enforcement.
Federal Court Security Officer
United States Marshals Service
San Francisco
02.2022 - 09.2022
- Executed searches of personnel, equipment, and packages for courthouse safety assurance.
- Supported courtroom security during trials and hearings to maintain operational security.
- Recognized workplace hazards impacting safety and security functions.
- Acted promptly in emergency situations, addressing medical incidents and disturbances.
Police Sergeant
Antioch Police Department
Antioch
02.2007 - 02.2022
- Formulated crime prevention strategies in partnership with community organizations.
- Coordinated execution of planned and impromptu tactical missions as a SWAT Team Leader.
- Enhanced workplace productivity through effective teamwork and collaboration.
- Applied advanced technical expertise to troubleshoot complex problems and implement solutions.
Detective/ Patrol Officer
Walnut Creek Police Department
Walnut Creek
06.2002 - 02.2007
- Conducted interviews and interrogations with witnesses, victims, and suspects to gather critical information.
- Executed search warrants and subpoenas to collect evidence for criminal investigations.
- Collaborated with Federal, State and other local law enforcement agencies to enhance effectiveness of criminal investigations.
- Assisted prosecutors in trial preparation by providing expert opinions on case-related matters.
Guest Services Manager
Westin St. Francis Hotel
Walnut Creek
10.1997 - 08.2001
- Enhanced guest experience through strategic use of feedback from surveys and reviews.
- Developed and enforced customer service policies to uphold service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with diverse teams to achieve goals and address product and service issues.
Education
International Business Management
San Jose State University
San Jose, CA06-1995
Associate of Science - International Business Management
San Diego State University
San Diego, CA06-1992
Skills
- Risk management and threat assessment
- Emergency response and incident command
- Complex investigations
- Executive protection
- Team collaboration and leadership
- Misconduct investigations and conflict resolution
- GSOC manager
- Mandarin Chinese (conversational)
Accomplishments
- CA Legislative Assembly Meritorious Service Award
- CHP Master Stolen Vehicle Recovery Award
- MADD DUI Award
Certification
- LEOSA / HR218 qualified
- ALICE certified Active Shooter Instructor
- Police Academy Instructor (Basic, Requal, EVOC, Motorcycle,Firearms)
- Guard card with exposed carry
- ASIS member
- Silicon Valley Security Group member
References
References available upon request.
Timeline
Manager,Security Programs
AAA-Mountain West Group
09.2022 - Current
Federal Court Security Officer
United States Marshals Service
02.2022 - 09.2022
Police Sergeant
Antioch Police Department
02.2007 - 02.2022
Detective/ Patrol Officer
Walnut Creek Police Department
06.2002 - 02.2007
Guest Services Manager
Westin St. Francis Hotel
10.1997 - 08.2001
International Business Management
San Jose State University
Associate of Science - International Business Management
San Diego State University
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