THEODORE BARKMAN
Vancouver,Canada
Summary
Detail-oriented, dedicated and reliable individual with 25+ years in customer service experience and departmental operations. Recognized for meticulous attention to detail, I excel in precise task management, ensuring efficiency and accuracy. Proficient in time management and possessing strong interpersonal skills. I cultivate harmonious relationships with co-workers. Eager to contribute my extensive life/work experience to a dynamic team, driving organizational success.
Overview
27
27
years of professional experience
Work History
Guest Experience Manager
Genesis Vancouver
08.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Guest Services Representative / Bellman
Fairmont Hotels
04.2019 - 07.2024
- Greeting guests while providing professional support and assistance to all incoming organized groups and individual travellers
- Providing privacy, safety, and security to all guests while maintaining a high level of confidentiality
- Managing multiple guest services verticals such as vehicle valet as well as offering recommendations for guest experiences such as local shops, restaurants and attractions
Flight Attendant
Sunwing Airlines
10.2017 - 10.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
Salesperson
Peak Golf
03.2021 - 05.2022
- Greeting customers, answering their questions about products, providing recommendations, handling inquiries, and resolving any customer issues or complaints
- Assisting customers in finding the right golf equipment, apparel, and accessories
- Maintaining store displays, arranging merchandise on shelves and racks, ensuring products are properly stocked, labeled, priced, displayed and contributing to the overall store aesthetics
- Keeping the store clean, organized and presentable, monitoring and reporting any maintenance issues, following store policies and procedures for security and safety
Sales and Dispatch
Eagle West Cranes
04.1998 - 04.2014
- Quoting crane jobs and selling concrete barriers and blocks to customers in the Lower Mainland
- Invoicing customers and payroll
- Dispatching trucks and cranes to multiple job sites for timely deliveries
- Operating company's forklifts and telehandlers in a safe manner
Education
VSA Licensing Course
Vehicle Sales Authority of British Columbia
Langley, BC08-2024
Skills
- HIGH LEVEL OF ATTENTION TO DETAILS
- COMMUNICATION SKILLS
- EXCELLENT CUSTOMER SERVICE
- TIME MANAGEMENT
- ANALYTICAL PROBLEM-SOLVING SKILLS
- INTERPERSONAL SKILLS
- ADAPTABILITY TO FAST PACED WORK SETTINGS
- Sales and upselling
- Brand representation
- Sales pipeline management
Languages
English
Timeline
Guest Experience Manager
Genesis Vancouver
08.2024 - Current
Salesperson
Peak Golf
03.2021 - 05.2022
Guest Services Representative / Bellman
Fairmont Hotels
04.2019 - 07.2024
Flight Attendant
Sunwing Airlines
10.2017 - 10.2022
Sales and Dispatch
Eagle West Cranes
04.1998 - 04.2014
VSA Licensing Course
Vehicle Sales Authority of British Columbia
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