Theodora Darko Adjei
1658-1660 Baseline Road,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Frank Oduro Cleaning Agency
08.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and booking appointments with clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Regimanuel Gray, Real Estate Development
09.2021 - 07.2023
- Answered direct phone calls and run errands
- Documentation of minutes and responding to correspondence
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained office filing system and accurate digital files and records.
- Supported executive staff in Report writing, scheduling meetings and making travel arrangements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced communication within office, establishing weekly newsletter, summarizing key updates and achievements.
- Boosted Client base to 20% by building, maintaining and offering high quality customer services.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Customer Service Representative
Spatial Planning Authority (MUNICIPAL ASSEMBLY)
08.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling lands and building regulation services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Administrative Support Intern
GHANA LANDS COMMISSION
05.2019 - 08.2019
- Contributed to project management efforts by tracking progress, deadlines, and deliverables for successful outcomes.
- Handled confidential documents with discretion and care, ensuring sensitive information remained secure at all times.
- Maintained office inventory levels through diligent monitoring and timely reordering of supplies, minimizing downtime due to lack of materials.
- Assisted in the preparation of presentations and reports, resulting in effective communication of vital information to stakeholders.
- Streamlined administrative processes for improved workflow and productivity.
- Managed scheduling and travel arrangements, ensuring smooth operations for team members.
- Performed accurate data entry tasks while maintaining attention to detail in order to produce error-free records.
- Mastered new technology tools quickly to enhance productivity in fulfilling various administrative tasks efficiently.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed strong working relationships with colleagues across departments, promoting collaboration and teamwork for improved results.
Education
Associate of Applied Science - International Business Management
Algonquin College
Ottawa, ON06.2025
Bachelor of Science - Human Settlement Planning
Kwame Nkrumah University of Science And Technology
Kumasi-Ghana06.2020
High School Diploma -
Bright Senior High School
Kukurantumi-Ghana04.2016
Skills
- Customer Service
- Data Entry
- Computer Skills in Microsoft Office Suite, Adobe Acrobat, CRM and ChatGPT
- Office Administration
Languages
English
Full Professional
Timeline
Administrative Assistant
Frank Oduro Cleaning Agency
08.2023 - 08.2024
Administrative Assistant
Regimanuel Gray, Real Estate Development
09.2021 - 07.2023
Customer Service Representative
Spatial Planning Authority (MUNICIPAL ASSEMBLY)
08.2020 - 09.2021
Administrative Support Intern
GHANA LANDS COMMISSION
05.2019 - 08.2019
Associate of Applied Science - International Business Management
Algonquin College
Bachelor of Science - Human Settlement Planning
Kwame Nkrumah University of Science And Technology
High School Diploma -
Bright Senior High School
Similar Profiles
Marie Lourde FaustinMarie Lourde Faustin
Cleaning Team Leader at Frank Anna Cleaning CompanyCleaning Team Leader at Frank Anna Cleaning Company
Mia WilsonMia Wilson
Insurance Quoting at Frank Slaughter Insurance Agency, IncInsurance Quoting at Frank Slaughter Insurance Agency, Inc
Douglas M. SalvaDouglas M. Salva
Senior Copywriter at The Frank AgencySenior Copywriter at The Frank Agency