Alteryx
THEODORA SARPONG
DATA ANALYST
TORONTO,ON
Summary
Detail-oriented Data Analyst with over 5 years of experience in Banking and Finance. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to leverage skills and experience to guide business decisions.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Manager of Inclusive Education
TRIBE Canada
Woodbridge, Ontario
02.2020 - Current
- Develop financial literacy programs and training for members of equity-deserving communities
- Partner with community groups to provide financial education
- Apply skills and techniques to help motivate, engage, and move workshop and coaching participants to take positive financial action
- Developed and maintained courteous and effective working relationships
Client Loyalty Representative
CIBC
Toronto, Ontario
10.2018 - 09.2021
- Increased team’s client experience score on by 30%
- Resolved escalated problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and to offer needs-based solutions to clients.
- Served as ad-hoc trainee and progress leader to ensure the professional growth of new employees.
Imperial Service Representative
CIBC
Toronto, Ontario
10.2016 - 10.2018
- Developed a comprehensive understanding of CIBC’s full range of financial products and services and provided pertinent insight to clients, team members and management
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to CIBC high-valued clients' problems.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Engineering - Manufacturing Engineering
University of Ontario Institute of Technology
Oshawa, ON 2003 - 2007
Skills
Data Visualization
SQL
Linear Regression
Predictive Analysis
Statistical Data Analysis
Data Analysis
Business Process Improvement
Exploratory Analysis
Machine Learning
Extract, Transform, Load (ETL)
Data Modeling
Data Mining
Data Analytics
Project Experience
BIXI Montreal Business Case
- Performed exploratory and predictive analysis to estimate bicycle demand
- Provided visualizations of the demand patterns using both Tableau and Alteryx
- Collaborated with team to build and select the most accurate machine learning model that allowed the business to predict hourly bicycle demand
- Reported final insights to management
Student Grade Prediction Business Case
- Built a predictive model to determine student grades at the beginning of the semester using APIs, SQL, Alteryx, and Tableau
- Presented detailed report about the meaning of gathered data to aid in the decision-making process
Restaurant Wine Selection Business Case
- Used SQL statements to retrieve data from APIs
- Cleaned and transformed the data using the ETL process
- Built a classification model to wines by type (as in red or white), quality and profitability
- Created a predictive model to select profitable wines for a restaurant using Alteryx and Microsoft Excel
Software
Tableau
SQL
Microsoft Excel
Microsoft Visio
Microsoft Powerpoint
Certification
Google Data Analytics Professional Certificate
Timeline
Manager of Inclusive Education
TRIBE Canada
02.2020 - Current
Client Loyalty Representative
CIBC
10.2018 - 09.2021
Imperial Service Representative
CIBC
10.2016 - 10.2018
Bachelor of Engineering - Manufacturing Engineering
University of Ontario Institute of Technology
2003 - 2007