Alteryx
THEODORA SARPONG
DATA ANALYST
TORONTO,ON
Summary
Detail-oriented Data Analyst with over 5 years of experience in Banking and Finance. Excellent reputation for resolving problems and improving customer satisfaction. Seeking to leverage skills and experience to guide business decisions.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
Manager of Inclusive Education
TRIBE Canada
Woodbridge, Ontario
02.2020 - Current
- Develop financial literacy programs and training for members of equity-deserving communities
- Partner with community groups to provide financial education
- Apply skills and techniques to help motivate, engage, and move workshop and coaching participants to take positive financial action
- Developed and maintained courteous and effective working relationships
Client Loyalty Representative
CIBC
Toronto, Ontario
10.2018 - 09.2021
- Increased team’s client experience score on by 30%
- Resolved escalated problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and to offer needs-based solutions to clients.
- Served as ad-hoc trainee and progress leader to ensure the professional growth of new employees.
Imperial Service Representative
CIBC
Toronto, Ontario
10.2016 - 10.2018
- Developed a comprehensive understanding of CIBC’s full range of financial products and services and provided pertinent insight to clients, team members and management
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to CIBC high-valued clients' problems.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Engineering - Manufacturing Engineering
University of Ontario Institute of Technology
Oshawa, ON 2003 - 2007
Skills
Data Visualization
Project Experience
BIXI Montreal Business Case
- Performed exploratory and predictive analysis to estimate bicycle demand
- Provided visualizations of the demand patterns using both Tableau and Alteryx
- Collaborated with team to build and select the most accurate machine learning model that allowed the business to predict hourly bicycle demand
- Reported final insights to management
Student Grade Prediction Business Case
- Built a predictive model to determine student grades at the beginning of the semester using APIs, SQL, Alteryx, and Tableau
- Presented detailed report about the meaning of gathered data to aid in the decision-making process
Restaurant Wine Selection Business Case
- Used SQL statements to retrieve data from APIs
- Cleaned and transformed the data using the ETL process
- Built a classification model to wines by type (as in red or white), quality and profitability
- Created a predictive model to select profitable wines for a restaurant using Alteryx and Microsoft Excel
Software
Tableau
SQL
Microsoft Excel
Microsoft Visio
Microsoft Powerpoint
Certification
Google Data Analytics Professional Certificate
Timeline
Manager of Inclusive Education
TRIBE Canada
02.2020 - Current
Client Loyalty Representative
CIBC
10.2018 - 09.2021
Imperial Service Representative
CIBC
10.2016 - 10.2018
Bachelor of Engineering - Manufacturing Engineering
University of Ontario Institute of Technology
2003 - 2007
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