THEODORA OFOSU
Winnipeg,MB
Summary
Psychology and Management graduate from the University of Manitoba with 7 years of experience in healthcare, administration, and education. Proven ability to manage complex situations efficiently while meeting critical deadlines. Strong organizational skills and effective communication facilitate collaboration across diverse teams. Committed to contributing to organizational success through dedicated and results-oriented work.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
St. Boniface Streetlinks
Winnipeg, Manitoba
12.2024 - Current
- Coordinated schedules for multiple teams across various departments.
- Prepared daily schedules and distributed them to team members promptly.
- Assisted in resolving scheduling conflicts and emergencies as needed.
- Collaborated with management to optimize scheduling processes for efficiency.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Provided support in resolving scheduling conflicts between employees.
Health Care Aide
St. Boniface Streetlinks
Winnipeg, Manitoba
04.2024 - Current
- Assisted patients with daily living activities and personal care needs.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with team members to ensure effective patient care and support services.
- Provided companionship and emotional support to enhance patient well-being.
- Assisted with mobility and transportation of patients within the healthcare setting.
- Followed safety protocols and infection control measures during patient interactions.
- Improved patient outlook and daily living through compassionate care.
- Helped patients maintain their independence while providing support when needed.
- Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Provided emotional support to those requiring end-of-life care.
- Performed basic nursing skills such as wound care, catheter care and ostomy management.
- Communicated effectively with patients, families, physicians and other healthcare professionals.
- Responded quickly in emergency situations following established protocols.
- Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
- Ensured proper documentation of all patient assessments, treatments and medications administered.
- Monitored vital signs such as pulse rate, temperature and respiration rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted employees in scheduling computer and phone updates.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Greeted, guided and offered assistance to patients and visitors.
- Provided counseling and support to clients in navigating their recovery processes.
Counselor
St. Boniface Streetlinks
Winnipeg, Manitoba
04.2024 - Current
- Provided counseling services to individuals facing mental health challenges.
- Collaborated with medical professionals to ensure comprehensive care for clients.
- Educated clients on coping strategies and resources for mental wellness.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Monitored clients' daily activities and responded appropriately when needed.
Health Care Aide
Nurse Next Door
Winnipeg, Manitoba
06.2022 - Current
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for patients at the health care facility.
- Monitored patient comfort and reported changes in condition to nursing staff.
- Collaborated with team members to ensure effective patient care and support services.
- Assisted with mobility and transportation of patients within the healthcare setting.
- Helped patients maintain their independence while providing support when needed.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained clean and well-organized environment for client happiness and safety.
- Answered call lights promptly in order to meet patient needs in a timely manner.
- Provided counseling services to individuals facing mental health challenges.
- Maintained accurate client records and documentation for compliance purposes.
- Collaborated with medical professionals to ensure comprehensive care for clients.
- Educated clients on coping strategies and resources for mental wellness.
Live-In Caregiver
Private Home
Toronto, Ontario
06.2021 - 10.2021
- Provided daily personal care and assistance with daily living activities.
- Assisted with medication management and monitored health-related needs.
- Developed and maintained strong relationships with clients and their families.
- Maintained a safe and clean living environment for clients.
- Coordinated transportation for medical appointments and social outings.
- Supported meal planning and nutrition by preparing healthy meals.
- Documented client progress and reported changes to healthcare providers.
- Fostered emotional support through companionship and engaging activities.
- Administered medications in accordance with instructions from the physician or pharmacist.
- Provided companionship to clients through conversation, activities and positive interactions.
- Picked up groceries, prescriptions and other items for clients.
- Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
- Monitored vital signs such as blood pressure, heart rate and respiration.
- Drove clients to appointments, errands and special events.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Cooked and served meals to clients according to dietary needs.
- Assisted clients with paying bills, scheduling appointments and making phone calls.
- Helped clients perform grooming, bathing and other hygiene tasks.
- Created a safe environment for the client by removing hazards from their living area.
- Assisted clients with mobility issues by providing support while walking or using a wheelchair and walker.
- Responded promptly to dangerous incidents and emergency situations by adhering to proper procedures.
- Maintained accurate records of client's health information in an organized manner.
- Monitored client activity to prevent injuries and responded promptly to emergencies.
Teaching Assistant
BEESTON MONTESSORI
Accra , Ghana
09.2020 - 03.2021
- Assisted professors in preparing course materials and lesson plans.
- Facilitated study groups and tutoring sessions for students needing extra help.
- Graded assignments and provided constructive feedback to enhance learning.
- Managed classroom logistics, ensuring a conducive learning environment.
- Supported students with administrative tasks, including scheduling and communication.
- Collaborated with faculty to develop engaging educational resources and activities.
- Monitored student progress and identified areas requiring additional support.
- Conducted research to assist in the development of curriculum content and initiatives.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Supervised children and participated with children in activities.
- Encouraged students to take an active role in their own learning process.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Facilitated small group instruction sessions on various topics.
Ward Nursing Assistant
Korle Bu Teaching Hospital
Accra , Ghana
06.2017 - 08.2018
- Assisted nursing staff with patient care and daily living activities.
- Monitored vital signs and reported changes to the nursing team.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Supported patients with mobility and transportation within the facility.
- Communicated effectively with patients regarding their needs and concerns.
- Collaborated with healthcare team to ensure quality patient care delivery.
- Educated patients on routine procedures and provided emotional support.
- Answered call lights promptly and responded to patient needs in a timely manner.
- Collaborated with multidisciplinary team members on providing safe patient care services.
- Assisted patients with activities of daily living including bathing, feeding, grooming and dressing.
- Demonstrated compassion towards all individuals regardless of age, gender or cultural background.
- Performed clerical duties such as filing charts, ordering supplies and transcribing orders from physicians.
- Provided basic nursing care to patients including changing bed linens and taking vital signs.
Health Care Aide
Effienkwanta Regional Hospital
Accra, Ghana
06.2017 - 08.2018
- Assisted patients with daily living activities and personal care needs.
- Maintained a clean and safe environment for patients at the health care facility.
- Monitored patient comfort and reported changes in condition to nursing staff.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with team members to ensure effective patient care and support services.
- Provided companionship and emotional support to enhance patient well-being.
- Assisted with mobility and transportation of patients within the healthcare setting.
Sales Associate
Nobeline Cosmetics
Accra , Ghana
03.2017 - 12.2017
- Assisted customers with product selection and answered inquiries.
- Maintained product displays to enhance store presentation and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve service.
- Engaged customers through effective communication and relationship building.
- Managed inventory levels and restocked shelves as needed.
- Provided feedback on customer preferences to improve product offerings.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Arts - Psychology and Management
University of Manitoba
Winnipeg02-2025
Visual Arts
Achimota Senior High School
Accra, Ghana 09-2020
Some College (No Degree) - Bachelor of Commerce Honours
International College of Manitoba
Winnipeg, MBSkills
- Patient care
- Effective communication
- Data analysis
- Team collaboration
- Emotional support
- Event coordination
- Complex Problem-solving
- Healthcare ethics
- End-of-life care
- Dementia and Alzheimer's care
- Case management
- Effective communication
- Ability to work under pressure
- Patient and understanding
- Prompt, courteous, and team-oriented
- Technical skills (Word, Excel, PowerPoint, Zoom, Google Meet, and Outlook), problem solving, scheduling, and research
- Time management
- Highly organized and efficient
- Critical thinking
- Physically capable of meeting demands
- Self motivated
Accomplishments
- Awarded best literature student in the school
- Member of the school entrepreneurship initiative clun
Affiliations
- Reading
- Cooking
- Creative writing
- Painting
- Counselling
- Graphic designing
- Jewellery making
- Volleyball
- Hockey
Languages
English
Full Professional
French
Limited
References
References available upon request.
Timeline
Scheduling Coordinator
St. Boniface Streetlinks
12.2024 - Current
Health Care Aide
St. Boniface Streetlinks
04.2024 - Current
Counselor
St. Boniface Streetlinks
04.2024 - Current
Health Care Aide
Nurse Next Door
06.2022 - Current
Live-In Caregiver
Private Home
06.2021 - 10.2021
Teaching Assistant
BEESTON MONTESSORI
09.2020 - 03.2021
Ward Nursing Assistant
Korle Bu Teaching Hospital
06.2017 - 08.2018
Health Care Aide
Effienkwanta Regional Hospital
06.2017 - 08.2018
Sales Associate
Nobeline Cosmetics
03.2017 - 12.2017
Bachelor of Arts - Psychology and Management
University of Manitoba
Visual Arts
Achimota Senior High School
Some College (No Degree) - Bachelor of Commerce Honours
International College of Manitoba