Theo Ocansey
Project Manager
Mississauga,Canada
Summary
Detail-oriented and solutions-driven Project Manager with 4 years’ experience leading cross-functional initiatives within telecom, technology, and operations environments. Strong background in planning, scoping, risk identification, and stakeholder communication gained through leading network migration projects, coordinating sales and technology initiatives, and driving operational improvements. Proven expertise in project planning, execution, and delivery using JIRA, Agile methodologies, and data-driven tracking tools. Adept at applying disciplined project management methodologies (PMBOK), monitoring performance using KPIs, and managing scope, schedule, quality, and cost requirements. Currently advancing professional knowledge through Agile/Scrum Master training. Recognized for strong organizational skills, proactive issue resolution, and the ability to work collaboratively with multi-disciplinary teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Project Manager/Scrum Master
Pathstreams Canada Inc.
10.2020 - 12.2025
- Led the development and implementation of an AI Compliance Copilot designed to streamline regulatory governance, automate documentation, and enhance risk visibility across operational teams.
- Collaborated cross-functionally with data, engineering, operations, and compliance teams to ensure technical feasibility, risk mitigation, and alignment with business objectives.
- Conduct impact and readiness assessment to evaluate business change, organizational risk, and stakeholder impacts.
- Built and managed Agile project plans, Sprint Schedules, and cross-functional delivery milestones while communicating progress to leadership and stakeholders.
- Participate in problem-solving discussions, escalating blockers, and coordinating resolutions across Sales teams.
- Developed and organized end-to-end documentation for product, engineering, and compliance teams to enhance cross-functional visibility and collaboration.
- Managed project schedules, JIRA boards, and deliverables, driving 95% on-time completion.
- Coordinated meetings, tracked progress, and provided regular updates, improving visibility and alignment.
- Ensured transparency and accuracy of project artifact timelines, RAID items, and meeting notes—by organizing and maintaining them within Agile tools such as Jira, Smartsheet, and Confluence.
- Incorporated stakeholder feedback into iterations, raising usability scores.
- Provided daily status updates on project progress, blockers, and resource requirements.
- Maintained comprehensive project documentation and version control for audit readiness and reference.
- Support Agile delivery by facilitating daily standups, sprint planning, backlog refinement, and retrospectives.
- Collaborated with product owners and technical leads to ensure epics, user stories, and acceptance criteria are clear, prioritized, and ready for development.
- Track team velocity, sprint progress, and blockers to ensure timely delivery.
- Coordinate cross-functional communication and align stakeholders on project goals and timelines.
- Contribute to process improvements by analyzing workflow gaps and recommending enhancements.
Project Sales Coordinator
Bell Canada
09.2015 - 01.2020
- Managed a high-volume client portfolio, delivering tailored telecom and technology solutions to customers.
- Led end-to-end delivery of telecom network migration and modernization initiatives, supporting improved connectivity, performance, and customer experience.
- Coordinated cross-functional teams including engineering, field operations, sales, and customer support to ensure alignment with project objectives.
- Conducted detailed discovery sessions to understand business needs and translate them into actionable technical requirements.
- Monitored project progress using KPIs such as migration completion rate, customer activation timelines, and defect remediation metrics; escalated risks and initiated corrective actions proactively.
- Supported Sales teams in planning, coordinating, and executing business connectivity projects for enterprise clients.
- Managed communication, prioritizing tasks and ensuring timely responses.
- Coordinated cross-functional teams (network, installation, customer support) to ensure seamless delivery and issue resolution.
- Liaised between Sales, Technical operations, and customers to clarify requirements, negotiate timelines, and resolve delivery issues.
- Managed order readiness, installation timelines, and operational requirements across multiple teams and vendors.
- Identified project risks and operational impacts, providing recommendations to improve process efficiency to reduce delays.
- Built strong stakeholder relationships through clear communication, expectation management, and proactive problem-solving.
- Acted as primary liaison between executives, development teams, and stakeholders to facilitate alignment.
- Oversaw JIRA boards, creating, assigning, and tracking tickets, epics, and sprints accurately.
- Monitored project progress, identifying and escalating blockers and risks to leadership proactively.
- Incorporated stakeholder and end-user feedback into design iterations, enhancing usability and outcomes.
- Developed systems, workflows, and data-driven tracking tools to improve efficiency and visibility.
Commercial Operations & Project Manager
SAMARA GROUP LIMITED
01.2012 - 07.2015
- Lead project/program development, rollout, and execution.
- Present projects to secure stakeholder buy-in.
- Drive B2B and digital change management across the organization.
- Support Salesforce adoption of new methodologies, processes, and tools.
- Collaborate with marketing, finance, and operations for aligned commercial activities.
- Develop and monitor KPIs to track process efficiency and effectiveness.
- Define and implement actions to improve commercial performance, including sales guidelines.
- Identify business needs and work with IT to digitalize and automate processes.
- Conduct market research and field visits to understand customer needs and market trends.
Education
Ontario Graduate Certificate - Project Management
Humber College
TorontoBSc. - Business Administration
University of Professional Studies
GhanaDiploma In Public Administration - Public Administration
University of Ghana
AccraSkills
- Agile & Waterfall Methodologies
- KPI Development & Performance Tracking
- Time Management
- Commercial Operations & Strategy
- JIRA & Workflow Management
- Cross-Functional Team Leadership
- Confluence and Smartsheet
- Budget & Timeline Management
- Business Process Optimization
- Process Improvement & Automation
- Reporting & Documentation
- Mural Digital Workspace
- Stakeholder relations
- Agile project management
Certification
- Agile Project Management Certificate - Skillhat, Toronto
- Certified Scrum Master (CSM)
- Project Management Professional (PMP) – (scheduled for January 6th, 2025)
Languages
English
Native or Bilingual
Timeline
Technical Project Manager/Scrum Master
Pathstreams Canada Inc.
10.2020 - 12.2025
Project Sales Coordinator
Bell Canada
09.2015 - 01.2020
Commercial Operations & Project Manager
SAMARA GROUP LIMITED
01.2012 - 07.2015
BSc. - Business Administration
University of Professional Studies
Diploma In Public Administration - Public Administration
University of Ghana
Ontario Graduate Certificate - Project Management
Humber College