Theo Gadelsaied
Ottawa,Canada
Summary
Dynamic team memeber with expertise in customer service, conflict resolution, and time management. Proven ability to coordinate training sessions and enhance team performance in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
fun haven
Ottawa, Ontario
06.2023 - 08.2024
- At covid times, I had to sanitize after every user to ensure their safety.
- Fun haven an amusement park
- Customer service and complaints
- Supervised daily staff operations and ensured adherence to company policies.
- Coordinated training sessions for new employees to enhance team performance.
- Developed strategies to improve team performance and productivity.
- Managed scheduling to optimize workforce efficiency and coverage needs.
Waiter
Les grillades
Ottawa, Ontario
02.2022 - 02.2024
- Great communication skills with customers
- Cashier
- Table cleaning and serving food
- Complaint line
- Delivered food and beverages efficiently to guests in a fast-paced environment.
- Assisted customers with menu selections and special dietary requests.
- Processed customer payments accurately using point-of-sale systems.
Employee
Food Basics
Ottawa, ON
01.2023 - 06.2023
- Organizing racks
- Cashier
- Customer service (Returns)
- Inventory mangement
- Completed day-to-day duties accurately and efficiently.
Employee
Wendy's
04.2022 - 04.2023
- Experience with Drive Thru and cashier
- Grill operator and fry station
- Runner on front and drive thru
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Coach
- Coaching young kids at a soccer club and school activity
- Coordinated communication between athletes, parents, and support staff.
- Assisted in planning and executing team events and competitions.
- Developed training plans to enhance athletes' skills and performance.
Lifeguard
City of ottawa
Ottawa, Ontario
- All courses did (First aid Kit)
- Teaching younger children
- Monitored pool area for safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid as needed.
- Enforced facility rules and regulations to ensure a safe environment.
- Conducted routine checks of safety equipment and pool conditions.
- Monitored swimmers to ensure safety in the pool area.
Education
Bachelor's - Econimcs, legal studies, criminology
Trent University
Peterborough, ON08-2028
High School Diploma -
College Catholique Franco Ouest
Ottawa, ON06-2024
Skills
- In universityfor economics, minoring in criminology to go into law school
- Customer service
- Conflict resolution
- Time management
- Safety protocols
- Public speaking
- Team building
- FULLY Licensed G driver for over 2 years
- Excellent communication with customers and interpersonal skills
- Ability to work within teams with minimum supervision
- Excellent computer and math skills
- Fluent in three languages (French, English and Arabic)
- Strong ability to coordinate efforts to meet goals
- Very very flexible during the week
- Amazing organization and leadership skills
Availability
24h/7, Very flexible, requires 1 day notice.
Volunteer Experience
- Summer camp supervisor, Supervising kids under the age of 10, making food, time managing, and serving as a summer camp representative.
- Volunteer at Value Village, Worked for 2 weeks last year.
- Co-op student, Completed two Co-ops during high school, one at a car shop/mechanic and another with construction jobs and landscaping.
Certification
- Obtained on june 30th 2025.
Languages
English
Full Professional
French
Full Professional
Arabic
Full Professional
Timeline
Supervisor
fun haven
06.2023 - 08.2024
Employee
Food Basics
01.2023 - 06.2023
Employee
Wendy's
04.2022 - 04.2023
Waiter
Les grillades
02.2022 - 02.2024
Coach
Lifeguard
City of ottawa
Bachelor's - Econimcs, legal studies, criminology
Trent University
High School Diploma -
College Catholique Franco Ouest
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