Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
THEMBELANI NDLOVU

THEMBELANI NDLOVU

EDMONTON

Summary

Highly motivated with a passion to further the mission of the company. Excellent communication skills both verbal and written. Seeking a new challenge role that will expose me to a pristine environment where I can learn, develop and excel in that field. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent [Desired Position] with history of supporting senior waitstaff in busy dining environments. Assisted in delivering high-quality service and ensuring customer satisfaction. Demonstrated reliability and teamwork while maintaining clean and organized workspace. Experienced with customer service and multitasking in fast-paced dining environments. Utilizes teamwork and communication to ensure smooth operations. Track record of maintaining clean and organized workspace while providing attentive service. Professional food service worker with strong focus on teamwork and delivering exceptional dining experiences. Skilled in customer service, food handling, and maintaining clean, welcoming environment. Adaptable and dependable, ensuring seamless operations and guest satisfaction. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Assistant Waiter

Celebrity Cruise Line
01.2022 - 09.2024
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service
  • Stayed knowledgeable about current menu offerings and daily specials, making informed recommendations to guests based on preferences or dietary restrictions
  • Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival
  • Documented and resolved customer complaints which led to customer satisfaction
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 15%
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

Waitress

Fireroom
11.2018 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Personal Assistant

Adega
05.2015 - 05.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Education

High School - Higher Education Administration

Inyanda High School
Zimbabwe
12.2006

Skills

  • Order Accuracy
  • Wine pairing knowledge
  • Adaptability under pressure
  • Understanding Dietary Restrictions
  • Food and beverage pairings
  • Wine pairing
  • Food and Beverage Upselling
  • Special Requests and Substitutions

Languages

English
Full Professional

Timeline

Assistant Waiter

Celebrity Cruise Line
01.2022 - 09.2024

Waitress

Fireroom
11.2018 - 10.2022

Personal Assistant

Adega
05.2015 - 05.2018

High School - Higher Education Administration

Inyanda High School
THEMBELANI NDLOVU