Themba Gumedze
Toronto
Summary
Energetic and compassionate individual with natural ability to connect with and support people in need. Possesses strong communication and conflict resolution skills, combined with solid understanding of safety protocols and documentation requirements. Dedicated to creating positive impact by fostering supportive and safe environment for all individuals. Offering compassionate and supportive approach, with genuine interest in learning and developing in shelter setting. Brings ability to quickly adapt to new environments and absorb essential care techniques. Ready to use and develop skills in communication and conflict resolution in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Shelter Worker
Christian Faith Outreach Centre
01.2023 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
- Implemented a reward system within the facility that encouraged positive behavior among residents while promoting a sense of community involvement.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Coordinated transportation services for clients, ensuring they had access to medical appointments or employment opportunities outside of the shelter location.
- Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Provided clients with job search assistance, leading to increased employment rates among the shelter population.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Shelter Settlement Worker
Christie Ossington Neighborhood Centre
04.2022 - Current
- Established strong relationships with partner agencies, ensuring seamless referrals and effective collaboration on joint initiatives.
- Developed culturally sensitive programs for diverse populations, promoting integration and fostering a sense of belonging within the community.
- Educated employers about the benefits of hiring newcomers, resulting in increased job opportunities for clients seeking work placements or permanent positions.
- Improved client self-sufficiency by providing customized job search assistance, interview coaching, and resume development support.
- Facilitated group sessions on topics such as employment, housing, and legal rights, empowering clients to make informed decisions about their futures.
- Implemented outreach strategies that successfully engaged hard-to-reach populations, increasing their access to settlement services.
- Collaborated with local schools to develop tailored programs for newcomer students, enhancing their educational experience and outcomes.
- Enhanced client satisfaction by providing comprehensive support and guidance throughout the settlement process.
- Streamlined service delivery by effectively coordinating with community organizations and government agencies.
- Assisted clients in overcoming language barriers, leading to improved communication and better access to services.
- Provided crisis intervention support during challenging situations, ensuring clients'' safety and well-being at all times.
- Maintained up-to-date knowledge of immigration policies and regulations by attending professional development workshops, conferences, and webinars.
- Advocated for clients'' rights when faced with discrimination or other challenges in order to secure fair treatment within the community.
- Served as a trusted resource for clients by offering empathetic listening and practical advice on navigating various aspects of the resettlement process.
- Conducted thorough assessments of client needs, successfully matching them with appropriate resources and services.
- Managed caseloads efficiently while maintaining accurate records and tracking progress towards established goals.
- Evaluated program effectiveness through ongoing monitoring and assessment of outcomes, making necessary adjustments as needed to optimize results.
- Increased cultural awareness among staff members through regular training sessions and workshops.
- Calculated tenant rent amounts to prepare leases and contracts.
- Maintained database of housing resources, landlords and management companies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Education
Bachelor of Arts - Social Sciences
York University
Toronto, ON04.2018
Skills
- Cross-cultural sensitivity
- Boundaries maintenance
- Self-care practices
- Professionalism and ethics
- Client advocacy
- Resilience and persistence
- De-escalation techniques
- First aid and CPR
Languages
English
Professional Working
Timeline
Shelter Worker
Christian Faith Outreach Centre
01.2023 - Current
Shelter Settlement Worker
Christie Ossington Neighborhood Centre
04.2022 - Current
Bachelor of Arts - Social Sciences
York University
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