Thelma Ngahgoh Tamjong
Kitchener,Canada
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Sales Associate
Sunglass Hut
Paris, France
02.2023 - 09.2023
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built relationships with customers to encourage repeat business.
Marketing Assistant
xifu jewelries company shanghai
Shanghai, Shanghai
02.2021 - 08.2022
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Conducted market research to identify potential customer segments and target markets.
- Provided administrative support to the Marketing Manager on a daily basis.
- Created presentations for internal meetings or external clients using PowerPoint, Prezi.
English Teacher
kidcastle-hyleadar
Shanghai, Shanghai
12.2015 - 07.2022
- Developed and implemented English curriculum to meet the needs of students as a part time English teacher.
- Conducted classroom activities to encourage student engagement in language learning.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Marketing Assistant/Bilingual Customer Service Specialist
golden Jubilee cosmetics ltd
Shanghai, Shanghai
09.2018 - 09.2019
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Assisted with the development and implementation of marketing campaigns.
Education
BBA - Business Administration
Asian Europe Business School
Shanghai09.2018
Business Chinese - Languages And Culture
East China Normal University
Shanghai09.2015
BBA - Business Management
Em-lyon Business School
Paris, France09-2023
Skills
- Sales trends
- Promotional Support
- Client Service
- Sales training
- Merchandising understanding
- Adapt to diverse groups
- Exceptional Customer Service
- Customer Needs Assessment
- Excellent people skills
Languages
English
Native/ Bilingual
French
Full Professional
Chinese (Mandarin)
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Sunglass Hut
02.2023 - 09.2023
Marketing Assistant
xifu jewelries company shanghai
02.2021 - 08.2022
Marketing Assistant/Bilingual Customer Service Specialist
golden Jubilee cosmetics ltd
09.2018 - 09.2019
English Teacher
kidcastle-hyleadar
12.2015 - 07.2022
BBA - Business Administration
Asian Europe Business School
Business Chinese - Languages And Culture
East China Normal University
BBA - Business Management
Em-lyon Business School
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