Thelma Paredes

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Assisted in training new servers on menu knowledge and service standards.

Upsold daily specials and promotions, contributing to increased sales revenue.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Supervises the restaurant and staff.
• Selects and promotes qualified candidates for open positions.
• Achieve goals and objectives provided by your supervisor.
• Analyzes and provides feedback, comparisons and direction to restaurant staff and management to generate sales and maximize profits.
• Maintain Food Safety Visitations, (FSSV’s), Corporate Inspections, Secret Shoppers Report, Human Resources (HR Audits) and Health Department Audits.
• Maintain customer satisfaction.
• Maintain a certification as a Food Handler or equivalent for California health requirements.