Highly organized and detail-oriented Administrative Assistant with 7 months of experience in providing efficient clerical and administrative support. Proven ability to manage schedules, handle correspondence, and maintain office supplies. Eager to leverage strong communication and problem-solving skills to contribute to the success of TCG Toys.
Hi, I’m
Thelma Owusu
Etobicoke
Summary
Overview
6
years of professional experience
1
Certification
Work History
University of Ghana
Administrative Assistant
04.2019 - 08.2022
Job overview
- Scheduled and confirmed appointments, ensuring accurate calendar management
- Answered and relayed telephone calls and messages promptly and professionally
- Responded to electronic inquiries, providing timely and accurate information
- Ordered and maintained office supplies, ensuring efficient inventory management
- Welcomed and directed visitors, providing a welcoming and professional environment
- Typed and proofread correspondence, forms, and other documents with high accuracy
Absa Bank
Customer Support Specialist
01.2017 - 03.2018
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
University of Ghana
Master’s Degree from Communication Studies
01.2025
University Overview
University of CaliforniaUSA
Certificate from Fundamentals of Project Planning And Management
02-2023
University Overview
University of Ghana
Bachelor of Arts from Human Resource Studies
01.2018
University Overview
Skills
- Efficient Appointment Coordination
- Email Coordination
- Inventory Control
- Office Supply Ordering
- Reception Duties
- Document Typing & Proofreading
- Phone Etiquette
- Effective Message Relay
- Email Correspondence
- In-Person Interaction
- Skilled in Microsoft Office Tools
- Google Workspace
- Proficient in CRM Systems
- Time Management
- Prioritization
- Record Keeping
Accomplishments
Accomplishments
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Travel Planning - Booked heavy domestic and international travel for the Office of the Vice Chancellor..
- Developed and implemented clientele engagements, which resulted in increased company efficiency and productivity.
- Managed public relations.
- Oversaw implementation of new phone system which resulted in more cost-effective service. Communication among team members were more interconnected as compared to the previous module.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
English
Full Professional
Affiliations
Affiliations
- University of Ghana, ABSA Ghana
Certification
- Fundamentals of Project Planning and Management
- Public Communication
- Certification in Office Administration
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Creative Writing
- Supporting STEM education initiatives and mentorship programs
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Extracurricular activities
Extracurricular activities
Reading self help books, swimming, dancing, yoga, cooking
Timeline
Administrative Assistant
University of Ghana
04.2019 - 08.2022
Customer Support Specialist
Absa Bank
01.2017 - 03.2018
University of Ghana
Bachelor of Arts from Human Resource Studies
University of Ghana
Master’s Degree from Communication Studies
University of California
Certificate from Fundamentals of Project Planning And Management
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