THELMA DINMA
Ottawa,ON
Summary
PMO professional with experience in project management, process improvement, and strategic planning. Strong focus on collaboration, reliable in adapting to changing needs, and achieving results. Skilled in risk management, stakeholder communication, and resource allocation. Known for leadership, analytical thinking, and effective problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PMO Consultant
Accedo BroadBand
03.2022 - 09.2024
- Led project management efforts, ensuring timely and budget-conscious delivery of 6 successful projects within 12 months
- Led user training sessions and documentation creation to enhance system adoption and understanding across teams within the PMO department
- Built a standardized reporting framework, enhancing executive visibility into key performance metrics and enhanced operational efficiency by 25% within a year
- Led a Salesforce optimization project implementing custom objects, process automation and improved user interfaces within 8 months, reducing manual tasks by 60% and data entry errors by 30%
Project (Engagement) Manager
OpsGuru (Carbon60)
04.2021 - 03.2022
- Led cross-functional teams in the successful completion of over 12 high-profile projects, ensuring on-time delivery and adherence to budget constraints
- Implemented strategic project management processes that increased efficiency by 30% and reduced project turnaround time
- Collaborated with clients to define project scope and deliverables, resulting in a 95% client satisfaction rate
- Developed comprehensive project plans and schedules, enhancing team coordination and project visibility
- Utilized project management software to track progress, manage resources, and generate detailed project reports for stakeholders
Specialist/Consultant, Customer Engagement & Reporting
SAP
06.2017 - 04.2021
- Achieved a track record of delivering projects within 5% of the initial budget, consistently meeting or exceeding client expectations
- Conducted regular project reviews and risk assessments, proactively addressing potential issues and ensuring project success
- Mentored business analysts, project coordinators and team members (DevOps, Engineering team), fostering a collaborative and high-performance work environment
- Facilitated workshops and training sessions to drive continuous improvement and knowledge sharing among team members
- Managed end-to-end customer relationships, uncovering growth opportunities, ensuring exceptional satisfaction, and securing high renewal rates
- Directed full-cycle project execution, from requirements gathering to deployment, achieving a 25% boost in customer retention through Salesforce-driven process automation for the sales team
Education
Master of Business Administration - Management Consultancy
Saint Joseph University
05.2017
Skills
- Data Analytics
- Collaborative Leadership
- Quality Assurance
- Cloud Services Management
- Resource Management
- Information Security
- Continuous Improvement
- Scrum, Agile & Waterfall Methodologies
- Time Management
- Technical Proficiency
- Strategic Thinking
- Emotional Intelligence
Websites
Certification
- Salesforce Administrator (in-view)
- Project Management Professional (PMP)
- Certified Scrum Master
- ITIL v3 Foundation
Languages
English
Native or Bilingual
Timeline
PMO Consultant
Accedo BroadBand
03.2022 - 09.2024
Project (Engagement) Manager
OpsGuru (Carbon60)
04.2021 - 03.2022
Specialist/Consultant, Customer Engagement & Reporting
SAP
06.2017 - 04.2021
Master of Business Administration - Management Consultancy
Saint Joseph University
Similar Profiles
Maria RangelMaria Rangel
organizational psychologist at Accedo 24-7organizational psychologist at Accedo 24-7
Musadhikh MuhammedMusadhikh Muhammed
Sr. Software Engineer at Accedo TVSr. Software Engineer at Accedo TV
David Jean-Marie NUTEAUDavid Jean-Marie NUTEAU
Sales Executive at ACCEDO LTDSales Executive at ACCEDO LTD