Thelma Chike Enendu
St. John's,NL
Summary
Highly motivated and flexible professional with a Bachelor’s degree in Information & Communication Technology and a Postgraduate Diploma in Business Administration. Over 7 years of experience in healthcare support and administrative roles. Skilled in records management, data digitization, and office operations, with a strong focus on accuracy, confidentiality, and process improvement. Proficient in training and supporting team members while ensuring the confidentiality and security of sensitive data is maintained.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Service Aide
NL Health Services (HSC, Janeway, MHAC & SCM)
03.2024 - Current
- Safely transporting medically stable patients, specimens and blood products within and outside the hospital.
- Retrieve and deliver blood products to support surgeries and medical procedures in the OR.
- Ensure stretchers are available outside the OR for post-surgery patient transportation.
- Move deceased patients from their rooms to the morgue.
- Adhere to infection control protocols and hospital safety procedures.
- Maintain a high level of attentiveness to ensure patient and staff safety during transportation tasks.
Administrative Information Manager
Fils Endocare
12.2017 - 12.2023
- Managed and organized both physical and electronic information systems, ensuring accuracy, accessibility, and confidentiality of company records.
- Led the digitization of documents and maintained efficient email queues and filing systems to improve data flow across departments.
- Utilized Microsoft Office Suite to prepare reports, maintain data logs, and track administrative performance indicators for management use.
- Provided training and supervision to support staff on information handling procedures and digital tools.
- Conducted regular audits of information systems to identify areas for improvement and mitigate potential risks.
Account Relationship Officer
First City Monument Bank
10.2013 - 11.2017
- Analyzed client needs and provided tailored financial solutions to improve service delivery.
- Coordinated account management processes to ensure seamless client interactions and support.
- Mentored junior staff on best practices in relationship management and client engagement strategies.
- Streamlined communication channels between departments to foster collaboration on client accounts.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Assistant Human Resources Officer
Digital Bridge Institute, Abuja
11.2011 - 11.2012
- Coordinated recruitment processes to source and onboard qualified candidates.
- Supported performance management initiatives by tracking employee evaluations and feedback.
- Implemented training programs to enhance staff skills and productivity.
- Managed employee records, ensuring accuracy and confidentiality of sensitive information.
- Contributed to a positive work environment by addressing employee concerns promptly and professionally.
Education
Post Graduate Diploma - Business Administration
Memorial University
Newfoundland & Labrador08.2025
Bachelor of Technology - Information And Communication Technology
Federal University of Technology Yola
Adamawa-NigeriaSkills
- Proficient in Microsoft Office
- Effective multitasking and organization
- Effective decision-making
- Records and Information management and control
- Clerical task management
- Problem-solving
- Time management
- Task prioritization
- Excellent communication
- Attention to detail
- Conflict resolution
- Teamwork
- Compliance management
Certification
- First Aid & CPR/AED level C
- Criminal Record and Vulnerability Certificate
- Up-To-Date Immunization Records
- First Aid for Opioid Poisoning Emergencies
- Basic Life Support (BLS) Certificate
- Home/Personal Support Worker Micro-Credential
- Up-To-Date Training Courses for Central Pottering
Timeline
Medical Service Aide
NL Health Services (HSC, Janeway, MHAC & SCM)
03.2024 - Current
Administrative Information Manager
Fils Endocare
12.2017 - 12.2023
Account Relationship Officer
First City Monument Bank
10.2013 - 11.2017
Assistant Human Resources Officer
Digital Bridge Institute, Abuja
11.2011 - 11.2012
Post Graduate Diploma - Business Administration
Memorial University
Bachelor of Technology - Information And Communication Technology
Federal University of Technology Yola