Theleepan Balasundaram
Vaughan
Summary
Dynamic professional with extensive experience at The Home Depot Inc, excelling in team management and problem resolution. Proven track record in enhancing customer service and coaching staff to improve performance. Adept at fostering collaboration and maintaining productivity, while effectively handling challenging situations to drive operational success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
CXM
The Home Depot Inc
11.2022 - Current
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Department Supervisor
The Home Depot Inc
01.2014 - 11.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Handled cash register, returns, and refunds.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Silverthorn Collegiate Institute
Toronto, ONSkills
- Problem resolution
- Collaboration
- Team management
- Active listening
- Customer service
Languages
English
Full Professional
Timeline
CXM
The Home Depot Inc
11.2022 - Current
Department Supervisor
The Home Depot Inc
01.2014 - 11.2022
High School Diploma -
Silverthorn Collegiate Institute
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