Theivanathan Thivya
Pallai Town,Sri Lanka
Summary
Detail-oriented and dedicated professional with extensive experience in customer service within the banking industry. Adept at managing financial transactions, resolving customer inquiries, and providing exceptional service to enhance customer satisfaction. Currently seeking an accountant position to leverage my analytical skills, attention to detail, and proficiency in financial management. Committed to contributing to a dynamic team and supporting organizational financial goals through accurate accounting practices and meticulous financial reporting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service
Bank of Ceylon
03.2020 - 09.2020
- Assisted customers with banking inquiries, resolving issues promptly, enhancing client satisfaction
- Streamlined customer service processes, reducing wait times and boosting client satisfaction
- Implemented efficient issue resolution strategies
- Fostered strong relationships with cross-functional teams to address complex customer needs
- Contributed to a cohesive work environment
- Proposed and implemented new customer service protocols, enhancing the overall banking experience
- Adapted quickly to evolving financial regulations
- Analyzed customer feedback to identify areas for improvement
- Developed data-driven solutions to recurring issues, increasing operational efficiency
- Provided empathetic support to customers during financial difficulties
- Offered tailored solutions, maintaining the bank's reputation for client care.
Education
G.C.E (Advanced Level) Examination -
Kn/Pallai Centaral College
Sri Lanka2019
G.C.E (Ordinary Level) Examination -
Kn/Pallai Centaral College
Sri Lanka2016
Skills
- Financial Reporting
- Banking
- Customer Service
- Relationship Building
- Operational Efficiency
- Teamwork
- Time Management
- Data Analysis
- Taxation
- Budgeting
- Auditing
- Microsoft Excel
Certification
- Certificate in Office Automation from DMI
- Copywriting in Zonal Education (2015 & 2018)
- Group Dancing at District Level (2014)
- Inter District Sports Competition in Pole Vault (2018)
- Provincial School Sports Competition in Pole Vault (2016, 2017 & 2018) - Includes Colours Award
- Provincial School Sports Competition in High Jump (2018)
- Junior National Championships of Sri Lanka in Pole Vault (2018)
- All Island School Games of Ministry in Pole Vault (2016, 2017 & 2018) - Includes Colours Award
Languages
English
Native or Bilingual
Singala
Native or Bilingual
Tamil
Native or Bilingual
Hobbies and Interests
- Exploring advancements in modern technologies and artificial intelligence
- Participating in various athletic and team sports
- Reading news, books, and novels
Timeline
Customer Service
Bank of Ceylon
03.2020 - 09.2020
G.C.E (Advanced Level) Examination -
Kn/Pallai Centaral College
G.C.E (Ordinary Level) Examination -
Kn/Pallai Centaral College
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