Thea Vardeleon
Edmonton
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Experienced Store Supervisor with strong background in retail management, merchandising, and customer service. Proven ability to deliver results through effective team leadership, inventory control, and loss prevention techniques. Possess strong communication skills for dealing with staff and customers alike. In previous roles, implemented initiatives that improved operational efficiency and boosted customer satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Store Supervisor
Tim Hortons
Edmonton
10.2018 - 07.2021
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored team members on service standards and procedures.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Ensured compliance with health and safety regulations during store activities.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Assigned tasks to staff according to workload requirements.
Medical Assistant/Receptionist
Surface Medical Centre
UAE
11.2014 - 08.2016
- Assisted patients with check-in and check-out processes at a busy medical center.
- Managed patient scheduling using electronic health record systems efficiently.
- Supported medical staff by preparing examination rooms and sterilizing instruments.
- Coordinated communication between patients, doctors, and insurance providers effectively.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
Casino Dealer
Resorts World
Philippines
08.2013 - 09.2014
- Dealt various casino games, ensuring compliance with gaming regulations.
- Engaged with guests, providing exceptional customer service and entertainment.
- Managed game tables, overseeing player interactions and maintaining game integrity.
- Conducted cash transactions accurately, ensuring proper handling of chips and currency.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed simple math skills to facilitate accurate payouts.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Philippines, Valenzuela City 06.2009 - 04.2013
Skills
- Inventory management
- Customer service
- Staff training
- Health compliance
- Cash handling
- Conflict resolution
- Time management
- Team leadership
- Effective communication
- Delegating work
- Multitasking and organization
- Policies and procedures
- Friendly and positive
- Documentation and reporting
Timeline
Store Supervisor
Tim Hortons
10.2018 - 07.2021
Medical Assistant/Receptionist
Surface Medical Centre
11.2014 - 08.2016
Casino Dealer
Resorts World
08.2013 - 09.2014
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2009 - 04.2013