Summary
Overview
Work History
Education
Skills
Timeline
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Thea Seymour

Saskatoon,SK

Summary

Hardworking and reliable employee eager to maintain full-time position that offers professional challenges. Desires ability for constant growth while successfully utilizing various skills. Dedicated to maintaining positive and up-beat demeanor in any given situation. Well-versed in customer relations needed to improve business goals.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2018 - Current
  • Thinking critically in order to improve business and staff needs.
  • Encouraged staff in their daily tasks.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Withheld food safety regulations.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped contribute to a positive work atmosphere.

Manager on Duty

The Shoe Company
10.2014 - 08.2018
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Went above and beyond to ensure customer satisfaction.
  • Independently acquired knowledge of company product in order to improve customer service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Temporarily acted as Store Manager to assist company needs due to unforeseen circumstances.
  • Acted as Assistant Store Manager from February 2017 to September of 2017, before enrolling in University.

Education

Bachelors of Arts And Science - Major in Psychology

University of Saskatchewan
Saskatoon, SK

High School Diploma -

Hanley School
Hanley, SK
06.2015

Skills

  • Adaptable
  • Effective conflict resolution
  • Achieving continuous improvement
  • Active employee coaching
  • Composure in emergency situations
  • Deposit verification
  • Reliability
  • Inventory management
  • Cash handling expertise
  • Positive attitude
  • Motivational leadership
  • Effective listening and communication

Timeline

Shift Supervisor

Starbucks
11.2018 - Current

Manager on Duty

The Shoe Company
10.2014 - 08.2018

Bachelors of Arts And Science - Major in Psychology

University of Saskatchewan

High School Diploma -

Hanley School

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Thea Seymour