Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thea Honeyman

Vancouver,BC

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TD Bank
Vancouver, BC
03.2022 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

General Employee

Kensington Prairie Farm
Langley, BC
06.2020 - 03.2021
  • Interacted with customers providing information and top-notch customer service
  • Upheld company standards for brand and merchandise presentation
  • Helped maintain clean and orderly work environment
  • Operated machinery.
  • Organized and cleaned work area and tools.
  • Took care of multiple animals at once by managing needs such as feeding, grooming and watering.
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Assists in restraining animals for examination or treatment when necessary.

Head Cleaner

High Standards Cleaning
Vancouver, BC
09.2018 - 05.2020
  • Mopping, vacuuming, and wiping surfaces
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Interacted pleasantly with clients when performing daily duties.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Responded promptly to customer complaints or special requests in relation to housekeeping duties.

Groomer

Happy Critters
Langleu, BC
11.2018 - 09.2019
  • Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Bathed and groomed dogs of various breeds and sizes according to customer instructions.
  • Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
  • Bathed and groomed pets using gentle techniques.

Manager

New York G r il l & Bistro
Langley, BC
02.2018 - 04.2019
  • Supported back office hiring and employment processes
  • Improved employee skills, increased team value
  • And cultivated leadership potential
  • Managed employee performance
  • Made schedule and organized booked time off
  • Serving, bartending front of house duties
  • Manage event bookings and product deliveries.

Administrative Assistant

Pacific Community Resources
Surrey, BC
06.2017 - 07.2018
Langley
  • Supported office staff by processing correspondence
  • Documents and reports
  • Answered incoming calls and directed messages to correct party
  • Organized computer files and home office supp li es
  • Performed shopping, bill payment
  • Organized mail management duties for executive professionals
  • Scheduling appointments, interviews, ect.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Dog Groomer

Dog Gone Beautiful
Langley, BC
02.2015 - 08.2017
  • Groomed dogs by using grooming tools
  • Created unique styles and experimented with grooming techniques and new trends
  • Collaborated with owners to define service needs and recommended optimal choices
  • Restocked supplies throughout facili1y to keep team ready for animal needs.
  • Scheduled grooming and appointments for animals.
  • Ensured safety of animals at all times by following established safety protocols.

Education

Bachelor of Arts - General Studies

Kwantlen Polytechnic University
Surrey, BC
01-2022

High School Diploma -

Langley Education Centre
Langley, BC
06-2013

Skills

  • Customer service
  • Cash handling
  • Attention to detail
  • Relationship building
  • Inventory control
  • Excellent verbal and written communication
  • Account Updating
  • Paperwork Processing
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Scheduling
  • Data Entry
  • Problem-Solving Abilities
  • Positive and Professional
  • Service Upselling
  • Credit Card Payment Processing
  • Administrative Support

Timeline

Customer Service Representative

TD Bank
03.2022 - Current

General Employee

Kensington Prairie Farm
06.2020 - 03.2021

Groomer

Happy Critters
11.2018 - 09.2019

Head Cleaner

High Standards Cleaning
09.2018 - 05.2020

Manager

New York G r il l & Bistro
02.2018 - 04.2019

Administrative Assistant

Pacific Community Resources
06.2017 - 07.2018

Dog Groomer

Dog Gone Beautiful
02.2015 - 08.2017

Bachelor of Arts - General Studies

Kwantlen Polytechnic University

High School Diploma -

Langley Education Centre

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