Thea Hitchcock
Duncan,BC
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Overview
10
10
years of professional experience
Work History
Operations & HR Manager
Ironworks Cafe & Creperie
01.2021 - Current
- Responsible for recruitment, interviewing, evaluation and hiring of new employees
- Address employee grievances and mediate conflicts to ensure a positive work environment
- Develop and maintain updated employee handbook that ensures compliance with all applicable labour laws and regulations
- Develop and implement on-boarding process that streamlines training new employees
- Implement performance appraisal program to identify emerging issues, provide feedback in a timely manner and develop improvement plans as required
- Collaborate with management to assess staffing needs and develop workforce planning strategies
- Responsible for processing payroll for all employees and working closely with accountant to ensure accurate financial reporting for Ironworks Cafe Inc.
- Managing time-off requests and scheduling of employees
- Commitment to workplace safety through training and development initiatives and adhering to OH&S requirements
- Maintain robust employee records across all 4 locations
- Ongoing partnerships with external parties in delivery of benefits program and updates on current BC labour legislation
- Manage WCB claims and return to work accommodations
Prevention Services Manager
Kw'umut Lelum Child & Family Services
05.2014 - 01.2021
- Negotiated a 15% reduction in health insurance premiums for Kw'umut Lelum CFSS, resulting in significant cost savings with added benefits.
- Developed, implemented and oversaw the creation and delivery of multi-faceted programs
- Supervised 12 employees directly and 47 indirectly
- Collaborated with Leadership across delegated and non-delegated program areas within the agency to ensure cohesive and wrap-around services for children and families
- Ensured consistent delivery of accurate and timely financial reporting to CFO and funding partners
- Managed multiple funding pots across various program areas
- Provided regular supervision meetings with program Leads to ensure goals were being met and emerging challenges addressed in a timely manner
- Established partnerships with external service providers to enhance service delivery
- Drafted and negotiated employment contracts that ensured compliance with provincial and federal regulations
- Negotiated 15% reduction in health insurance premiums for KL, resulting in a significant cost savings with added benefits.
Education
BA in Justice Studies -
Royal Roads University
Victoria, Canada08.2018
Diploma in Social Services -
Vancouver Island University
Duncan, Canada06.2014
Diploma - Business Administration - Business Administration
Vancouver Island University
Nanaimo, Canada12.2012
Guardianship Training -
Indigenous Perspectives Society
Victoria, BC06.2018
Voluntary Services Training -
Indigenous Perspectives Society
Victoria, BC05.2018
OS&H Committee Course -
BCFED Health & Safety Centre
Nanaimo, BC05.2018
Skills
- Leadership Skills
- Communication Skills
- Benefits Administration
- Performance Management
- New Employee Orientation
- HR Processes
References
References available upon request
Timeline
Operations & HR Manager
Ironworks Cafe & Creperie
01.2021 - Current
Prevention Services Manager
Kw'umut Lelum Child & Family Services
05.2014 - 01.2021
BA in Justice Studies -
Royal Roads University
Diploma in Social Services -
Vancouver Island University
Diploma - Business Administration - Business Administration
Vancouver Island University
Guardianship Training -
Indigenous Perspectives Society
Voluntary Services Training -
Indigenous Perspectives Society
OS&H Committee Course -
BCFED Health & Safety Centre
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