Thea Hing
Qualicum Beach,BC
Overview
2011
2011
years of professional experience
Work History
Area Supervisor
First Choice Haircutters
- Managed daily operations to uphold company policies across multiple locations.
- Facilitated staff coaching sessions, promoting skill enhancement and career progression.
- Mediated conflicts between employees, leading to effective resolutions.
- Fostered a positive work environment, significantly reducing employee turnover rates.
- Implemented safety protocols, effectively minimizing incidents and ensuring workplace security.
- Organized clean production areas to avert hazards and workflow interruptions.
- Led routine quality inspections to verify compliance with specifications.
- Enhanced team performance through streamlined communication strategies and efficient task management.
Restaurant Manager
Fishtales Cafe
Qualicum Beach, BC
06.2000 - 10.2010
- Optimized daily operations for maximum efficiency and quality of food and service.
- Led recruitment, training, and supervision of staff to uphold service standards.
- Engaged with customers to gather feedback and drive continuous improvement initiatives.
- Maintained accurate financial records through reconciliation of cash and credit transactions.
- Cultivated a welcoming environment ensuring each customer enjoyed outstanding food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Retail Mangent
Comark
Maple Ridge, Nanaimo BC
01.1997 - 01.2003
- Managed multiple projects efficiently, demonstrating strong organizational and time management skills.
- Consistently met tight deadlines in fast-paced environments, ensuring project success.
- Strengthened communication skills through regular interactions with team members.
- Collaborated effectively with team members to support day-to-day operations.
- Adapted rapidly to new concepts and changes, showcasing commitment to continuous learning.
- Provided support during team interactions, fostering a collaborative atmosphere.
- Utilized critical thinking to evaluate solutions and make informed decisions.
- Maintained meticulous attention to detail, ensuring high-quality work in all assignments.
Timeline
Restaurant Manager
Fishtales Cafe
06.2000 - 10.2010
Retail Mangent
Comark
01.1997 - 01.2003
Area Supervisor
First Choice Haircutters