Thays Aguiar
Toronto,ON
Summary
Dynamic and adaptable Bakery Counter Staff Member with a proven track record at Caldense Bakery. Excelled in customer engagement and food preparation, enhancing customer satisfaction and streamlining operations. Demonstrated strong communication skills and teamwork, contributing to a positive work environment. Skilled in cash management and food safety, ensuring high standards of service and compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bakery Counter Staff Member
Caldense Bakery
08.2023 - Current
- Assisted in maintaining a clean and organized workstation, adhering to food safety standards.
- Efficiently managed customer inquiries, requests, and complaints to ensure a positive experience for all parties involved.
- Packed and labeled bakery goods for easy identification, ensuring accurate pricing information was displayed.
- Supported bakery operations through proper handling, storage, and labeling of ingredients and finished products.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Literatura
Universidade Metropolitana De Santos
Brazil12-2016
Skills
- Excellent customer service
- Cleanliness
- Customer Engagement
- Food Preparation
- Food handling safety
- Team Collaboration
- Cash Handling
- Flexible Schedule
- Cash Management
- Friendly and Helpful
- Teamwork and Collaboration
- Reliable and Responsible
- Problem-Solving
- Strong Communication and Interpersonal Skills
- Multitasking
Languages
English
Portuguese
Certification
- Food Handler Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Bakery Counter Staff Member
Caldense Bakery
08.2023 - Current
Bachelor of Arts - Literatura
Universidade Metropolitana De Santos
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