Thayavathy Piyasena
Mississauga,ON
Summary
Seeking position as a Designer with a progressive and reputable company that will allow to utilize my training and skills as well contribute to the success of the company and allow me to grow into further roles that are mutually beneficial to both parties.
Overview
7
7
years of professional experience
Work History
Consultant
Benjamin Moore
04.2022 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Prepared strategies and proposed concepts for client approval.
- Maintained colour and wallpaper design knowledge by attending various workshops, professional society gatherings, and meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Performed tinting, mixing and color matching of paint.
Sales Associate
Crate & Barrel
09.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Receptionist
The Spa Day Retreat
01.2020 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
Store Team Member
Tim Hortons
01.2016 - 01.2020
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepared materials for following shift.
Education
Diploma - Interior Decorating
Humber College
Etobicoke, ONSkills
- Highly professional with strong ability to engage with clients and peers
- Independent worker yet able to collaborate with a group of team members
- Detail focused and methodical follow up
- Capability to work under pressure and a fast paced environment
- Can manage tight deadlines and multiple demands/requests
- Adapt to new ideas easily and constant change
- Problem resolution skills
- Space Planning
- Color Scheme Coordination
- Furnishings Layout Plan
- Design Rendering
- Microsoft Office
- Adobe Creative Cloud
- Interior Planning
- AutoCAD
- Adobe Photoshop
- SketchUp
Timeline
Consultant
Benjamin Moore
04.2022 - Current
Sales Associate
Crate & Barrel
09.2021 - 04.2022
Receptionist
The Spa Day Retreat
01.2020 - 07.2020
Store Team Member
Tim Hortons
01.2016 - 01.2020
Diploma - Interior Decorating
Humber College
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