Thayalinee Velalagan
510-290 Morningside Ave. Scarborough,ON
Summary
Hearing care professional with strong foundation in audiology support and patient interaction. Proven ability to assist clients in selecting and fitting hearing instruments that best meet their needs. Reliable team player with focus on achieving positive outcomes and adapting to changing patient requirements.
Overview
13
13
years of professional experience
Work History
Hearing Instrument Specialist
Amplifon Hearing Health Care
08.2023 - Current
- Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Contributed to team meetings by sharing insights from clinical experiences, discussing challenges faced during daily operations, suggesting improvements that could be made based on observations made while working with patients or colleagues throughout the day.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
Client Care Coordinator
Amplifon Hearing Health Care
05.2022 - 08.2023
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
- Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
- Managed high-priority escalations effectively, minimizing negative impact on the organization''s reputation and revenue streams.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Counseled clients on suitable hearing solutions, considering their unique needs and lifestyles
- Fitting, adjustment, and after-care of hearing devices, always ensuring client satisfaction
Hearing Instrument Specialist/Administrator
The Hearing Clinic
03.2012 - 05.2022
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Collaborated with audiologists and other professionals to develop individualized treatment plans for patients.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Streamlined invoice processing, reducing average payment turnaround time.
Education
Hearing Instrument Specialist
George Brown College
Toronto, ON01-2012
Skills
- Excellent oral and written communication
- Proficient with MS Windows and Office
- Strong interpersonal skills and rapport-building with clients
- Detail-oriented with strong prioritization skills
- Excellent problem-solving abilities
Languages
Tamil
Native or Bilingual
Timeline
Hearing Instrument Specialist
Amplifon Hearing Health Care
08.2023 - Current
Client Care Coordinator
Amplifon Hearing Health Care
05.2022 - 08.2023
Hearing Instrument Specialist/Administrator
The Hearing Clinic
03.2012 - 05.2022
Hearing Instrument Specialist
George Brown College
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